Client Management Solutions - HP Image Assistant (HPIA)

HP Image Assistant (HPIA)


The HP Image Assistant is an essential tool that provides assistance to IT System Administrators to improve the quality and security of their HP PCs running Microsoft Windows by analyzing, identifying problems, and recommending solutions.

Version Date OS SoftPaq
5.2.1 2/23/2024 Windows (10, 11) sp151464

HPIA Supported Docks and Devices:

  • HP USB-C Dock G5
  • HP USB-C/A Dock G2
  • HP USB-C Universal Dock
  • HP Thunderbolt Dock G2
  • HP Thunderbolt Dock G4
  • HP E24d G4 FHD USB-C Conferencing Monitor
  • HP E27d G4 QHD USB-C Conferencing Monitor
  • HP Z27k G3 USB-C Monitor
  • HP Z27u G3 USB-C Monitor
  • HP Z34c WQHD USB-C Curved Monitor


  • Release date 2/23/2024, sp151464
  • Fixes issue with /Force feature /BIOSPwdFile option which causes a password prompt to be displayed after the system is restarted.
  • Fixes issues where the description formatting is incorrect in the logs.
  • Fixes issue with HPIA configuration file default path.


  • KNOWN ISSUE: An issue was found with this release related to the use of the /BIOSPwdFile option. When used, the password continues to be prompted after reboot. An update to fix this is in development and will be released as soon as possible. If use of the /BIOSPwdFile option is required, please continue to use HPIA version 5.1.11.

  • Release date 1/9/2024, sp150737
  • Fixes miscellaneous issues.
  • Improves the performance of the Image Capture feature.
  • Fixes BIOS date formatting issue.
  • Fixes “Download SoftPaqs” feature to show correct SoftPaq Operating System support.
  • Redefines error codes for the CMD prompt command, VerifySoftPaq.
    • NotFound = 512, "Error in VerifySoftpaq. Unable to find the SoftPaq file specified." The SoftPaq file specified does not exist.
    • ExceptionOccurred = 513, "An exception occurred while checking if the SoftPaq is signed by HP."
    • InvalidCompany = 514, "The specified SoftPaq file was not signed by HP."
    • AuthenticodeFailed = 515, "The specified SoftPaq file failed the HP signature check because WinVerifyTrust returned an error."
    • CertificateChainFailed = 516, "The specified SoftPaq file failed the HP signature check because the x509Chain test returned an error."
    • CorruptedConfigFile = 517
  • Enhancements: Adds the CMD prompt command, Force, for SoftPaq installation. More information can be found here: Force - User Guide

VERSION 5.1.11

  • Release date 9/15/2023, sp149392
  • Fixes miscellaneous issues.
  • Fixes issues that cause large memory consumption on certain computer systems.
  • Updates certain notifications and error messages.
  • Updates to recommendations for unsupported Operating Systems.
  • Updates the TLS configuration.
  • New command line error return codes:
    • 4104: Returned when HPIA cannot find a supported Operating System for a platform, so a “generic" reference file for analyze and recommendations is used.
      • This return code takes precedence over other possible return codes, like 3010 or 3020. It will not take precedence over return codes based on things like network errors, bad parameters, etc.
      • If the desire is to see the 3010 or 3020 return codes, vs the 4104 return code, then the new error switch /IgnoreGenericOsError must be used. The switch /IgnoreGenericOsError will tell HPIA to return the normal return code instead of the new 4104 return code.
    • 3011: Returned when attempting to install non-SSM compliant SoftPaqs.
      • Additionally, there will be a message in the debug log: "The following softpaq cannot be installed via a script - spxxxxx sofpaq title".
      • Related to this functionality, during /AutoReport, the .csv file generated has been updated with verbiage that is clearer on SSM vs non-SSM compliant SoftPaq install status. A new property was added to the .csv: "AutoInstallable", which will be either TRUE or FALSE.
    • 4102: Returned when a secure connection error occurs. TLS 1.2 or higher is needed.

VERSION 5.1.10

  • Release date 6/21/2023, sp147870
  • Fixes miscellaneous issues.
  • Fixes an issue in the version analysis of UWP app SoftPaqs.


  • Release date 5/12/2023, sp147281
  • Fixes miscellaneous issues.
  • Fixes an issue where HP Image Assistant does not launch properly on certain systems.


  • Release date 4/6/2023, sp145698
  • Fixes miscellaneous issues.
  • Fixes an issue where an HP dock connected to the system is not recognized.


  • Release date 11/28/2022, sp143766
  • Fixes miscellaneous issues.


  • Release date 9/8/2022, sp142446
  • Supports Windows 11 22H2 and Windows 10 22H2.
  • Adds command line parameter /ReferenceFile that allows passing a reference filename. This is equivalent to using the UI for Analyze Image in the Choose Reference Image field.
  • New command line error return codes:
    • 16387: The reference file given explicitly on the command line does not match the target System ID or OS version.
    • 16388: HPIA encountered an error processing the reference file provided on the command line.
    • 16389: HPIA could not find the reference file specified in the command line reference file parameter.
  • Removes Windows 8.1 support.
  • Fixes miscellaneous issues.


  • Release date 4/25/2022, sp140024
  • Updates HPIA to be all 64-bit.
  • Improves handling of elevated accounts when local administrator account is removed.
  • Fixes miscellaneous issues.


  • Release date 12/06/2021, sp136558
  • Fixes an issue where Analyze Image attempts to create the target XML on a write-protected drive.
  • Fixes miscellaneous issues.


  • Release date 10/04/2021, sp135640
  • Adds support for Windows 11 v21H2.
  • Adds support for Windows 10 v21H2.
  • Changes command-line option /Operation:DownloadSoftPaqs to enable the /Action:Extract option to create an install.cmd file for downloaded SoftPaqs.
  • Displays the UWP icon in Recommendations for Analyze Image.
  • Fixes miscellaneous issues.


  • Release date 7/14/2021, sp121443
  • Fixes miscellaneous issues.


  • Release date 5/14/2021, sp113793
  • Fixes miscellaneous issues.


  • Release date 4/30/2021, sp113566
  • Fixes miscellaneous issues.
  • Adds support for Windows 10 v21H1.
  • Adds support for the dashboard reporting feature of HP MIK - Patch Assistant plugin.
  • Adds Negotiated Authentication proxy support.
  • Changes the default to SoftPaq View after Analyze Image.
  • Removes the ISO option from Create Driver Pack.
  • Changes the link location for the menu item, Visit Forum.


  • Release date 3/01/2021, sp112809
  • Fixes miscellaneous issues.
  • Fixes an issue where certain BIOS SoftPaqs do not install when the command line InstallType is set to All.
  • Fixes an issue where the /Offlinemode command attempts to access the Internet.
  • Removes the Ctl+Shift+S hot key command from the Download SoftPaqs and Create Driver Pack functions.
  • Provides support for NTLM and Kerberos proxy login.
  • Provides support for relative paths when Analyze is run from the command prompt for filepath locations.


  • Release date 10/12/2020, sp110416
  • Adds support for Windows 10 v20H2.
  • Fixes miscellaneous issues.


  • Release date 8/03/2020, sp107374
  • Adds SoftPaq View in Analyze Image recommendations.
  • Adds “/LogFolder:” command line option to specify where to save the reference files as a zip file. If the /Debug command line option is specified, the debug log will be stored in the specified path.
  • Fixes miscellaneous issues.
  • Removes Migrate OS function.


  • Release date 4/30/2020, sp103654
  • Adds support for Windows 10 v2004 (20H1).
  • Fixes installation issues for SoftPaqs that have white spaces in the title.


  • Release date 2/12/2020, sp101503
  • Adds support for Offline Mode repositories created using Client Management Script Library version 1.4
  • Adds support for a non-interactive mode which displays HPIA actions in a progress bar when run from the command line on a client.
  • Fixes issue where proxy settings were not working in some environments

Known Limitations:

  • Currently HPIA does not support creating a driver pack in the *.wim file on a network share.
  • When HP Sure Admin (Enhanced BIOS Authentication Mode) is enabled, users will not be able to update the BIOS through HP Image Assistant (Download Only)


  • Release date 11/8/2019, sp99899
  • Adds HP Sure Admin support to the security settings and status in the Analyze Image summary.
  • Adds support for Windows 10 v1909.
  • Fixes an issue where a Conexant Audio driver for a supported system is not recommended by HP Image Assistant.
  • Fixes an issue where HP Image Assistant does not run properly over a network connection.
  • Fixes an issue that occurs when a system is analyzed more than once where the text box to provide a BIOS setup password is not displayed.
  • Fixes an issue where HP Image Assistant does not recommend a BIOS update for a Z8 G4 Workstation.


  • Release date 8/30/2019, sp98994
  • Fixes an issue where the system cannot load configuration files that contain a blank space in the file name.
  • Fixes an issue where links do not function properly in the report that is created when a separate unpack folder is used.


  • Release date 7/10/2019, sp98238
  • Fixes an issue where an error occurs when analyzing HP EliteBook Folio 1020 G1 Bang & Olufsen Limited Edition.
  • Fixes issue loading previously saved configuration file.


  • Release date 6/27/2019, sp97054
  • Provides a new and revamped user interface to improve user experience.
  • Adds support for DCHU- and UWP-based updates.
  • Provides support for HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP E274d, and HP E244d Dock Firmware.
  • Provides support for Windows 10 v1903.
  • Provides new command line switches for automation.
  • Improves the Readme.html report created after updates are implemented.
  • Includes the Advisories data in the recommendation report created after updates are implemented.
  • Aligns the format of the Readme.html report and the recommendation report to new user interface.


  • Provides support for Windows 10 1903 64-bit.
  • Support for Universal Windows Platform (UWP) application.
  • Provides support for the command line which enables HPIA to list recommended UWP applications and updates.
    • /UWP:Yes|No
  • Adds support for new dock firmware and driver category.
  • Updated the Report for all features.


  • Fixes an issue which causes a null download folder location on a local system running Windows 10 v1809


  • Fixes an issue where HP Image Assistant stops functioning after the Create/Edit My Products List dialog windows are closed.
  • Adds support for Windows 10 1809 64-bit.
  • Adds support for Windows 10 IoT Enterprise 2019 LTSC 64-bit.
  • Updates the message that is displayed when HPIA does not recognize the Windows version on the system.
  • Adds a message to indicate that a new version of Windows 10 is expected to be released but is not available yet.
  • Adds a method to confirm that a Windows 10 version required by a reference file is found, and displays a message when the correct Windows 10 version is not found.
          Note: Windows 10 IoT Enterprise 2019 LTSC (RS5) will first be shipped and supported in January Refresh for RPOS platforms.


  • Fixes an issue where HP Image Assistant stops functioning when an attempt is made to download a SoftPaq without designating the proper system and the system is not connected to the internet.
  • Fixes an issue where the system displays Root Element is missing message when seven or more systems are selected for Download SoftPaq.
  • Fixes an issue where HP Image Assistant stop functioning on Migrate OS when New BIOS password and Prepare TPM are selected.
  • Fixes an issue where HP Image Assistant does not generate zip file when Separate folder by SoftPaq names is selected in the download options.
  • Fixes an issue where unintended characters are displayed in HTML reports.
  • Fixes an issue where HP ProDesk 600 G4 Desktop Mini is shown as Retail Solutions.
  • Enables the option Export to CSV on the File menu item for Download SoftPaqs and Get Drivers features.
  • Improves memory performance of the Download SoftPaqs feature to reduce the amount of RAM used during analyze.
  • Provides redesigned download and analyze logic on multi-ref files case to reduce memory.
  • Provides the following revisions to the My Product List window:
    • Fixes an issue where the window is closed without applying changes.
    • Improves performance when selecting and deselecting products.
    • Changes the initial window width size from 768 to 1024.


  • Integrated and improved SoftPaq Download Manager feature
    • Provides the ability to download updates for multiple PCs.
    • Provides the ability to create custom driver packs.
    • Provides command switches for automation and scripting.
  • Modifies internet connection check to use instead of
  • Improves the initial security digital signature check flow to better handle the case of no internet connection.
  • Improves the HTML report.
  • Adds user-agent string to http request.

Feature limitation:

  • HPIA may stop functioning if you attempt to download a SoftPaq with if you have not selected a platform and do not have an internet connection.
          ex: Download SoftPaqs > Create Product list > Click Apply without selecting any devices or OS


  • Fixes incorrect BIOS Family recommendation.
  • Fixes HDD firmware recommendation with two or more HDDs in targert.


  • Provides support for Windows 10 version 1803.
  • Provides support for Elite Docks firmware.
  • Provides the updated software.
  • Adds a foward-compatibility with HPIA v3.5 reference files.
  • Supports new format of BIOS (Feature.Major.Minor).
  • Added command line parameters:
    • /ResultFilePath
    • /ReportFilePath
  • Fixes an issue where the incorrect current and new password file location were provided in OS Migration BIOS update.
  • Fixes empty driver version in capture reference image file.


  • Improvement to release infrastructure


  • Provides notification for available Customer Advisory (CA), Bulletins, and Product Change Notification (PCN) to support the system
  • Provides support for silent execution commands.
  • Provides firmware recommendation for additional devices.


  • Provides support for Windows 10 version 1709.
  • Provides refined options to upgrade the Trusted Platform Module (TPM).


  • Adds support for individual versions of Windows 10.
  • Updates the report format.
  • Improves the user interface.


  • Provides feature to assist with Windows OS migration.
  • Provides limited firmware update support.
  • Improves recommendations for all platforms.
  • Provides dependency information for the SoftPaq.


  • Provides the ability to download all the out-of-date drivers and applications with single button click.
  • Supports 11 language localization.
  • Improves recommendations for all platforms.
  • Provides proxy server configuration.
  • Provides the ability to export data in .csv format.


  • Supports Windows Operating System for which HP provides support for drivers only (OS not pre-installed from factory).
  • Added tooltip to the recommended SoftPaq
  • Improved recommendation for off-line devices


  • Minor bug fixes and improvements.


  • Fixed bug related with apostrophe "'" in software name.


  • Desktops
  • Notebooks
  • Workstations


  1. Download the file by clicking Download or Obtain Software button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).
  2. Double-click the downloaded file and follow the on-screen instructions to extract the contents of the SoftPaq.