TITLE: HP Support Assistant

VERSION: 8.7.50.3 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that
are running a supported operating system. HP Support Assistant allows HP
customers to discover, maintain, and troubleshoot their computer systems, and
also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ FILE NAME: sp93097.exe
SOFTPAQ MD5: 2d7eb887a81bbd65bd2133b95f144d95
SUPERSEDES: SP86979
EFFECTIVE DATE: December 17, 2018
CATEGORY: Software-Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops;Workstations;Consumer Desktops;Monitors;Thin Clients;Notebooks

HARDWARE PRODUCT MODEL(S):
HP 406 Microtower Business PC
HP EliteDesk 705 SFF
HP EliteOne 705 AiO
HP EliteDesk 705 DM
HP EliteDesk 705 G3 MT
HP EliteDesk 705 G3 SFF
HP ENVY 13
HP Pavilion x360 14 Convertible
HP EliteBook 840 G3 Notebook PC
HP EliteBook 848 G3 Notebook PC
HP EliteBook 830 G6 Notebook PC
HP EliteBook 836 G6 Notebook PC
HP ProBook 640 G4 Notebook PC
HP ProBook 650 G4 Notebook PC
HP ENVY x360 13 Convertible
HP ProDesk 480 SFF
HP ProDesk 490 SFF
HP ProDesk 498 SFF
HP ProOne 400 PC
HP EliteOne 800 AiO
HP EliteDesk 800 SFF
HP ProOne 600 PC
HP ProDesk 400 SFF
HP EliteDesk 600 DM
HP ProDesk 600 SFF
HP EliteDesk 800 DM
HP 240 G6 Notebook PC
HP 246 G6 Notebook PC
HP EliteBook 840 G5 Notebook PC
HP EliteBook 846 G5 Notebook PC
HP EliteBook 850 G5 Notebook PC
HP ZBook 14u G5 Mobile Workstation
HP ZBook 15u G5 Mobile Workstation
HP EliteDesk 800 G3 TWR
HP EliteDesk 880 G3 TWR
HP EliteDesk 800 G3 SFF
HP ProDesk 600 G3 SFF
HP ProDesk 600 G3 MT
HP ProDesk 680 G3 MT
HP ProDesk 400 G4 MT
HP ProDesk 480 G4 MT
HP EliteOne 800 G3 AiO
HP ProOne 600 G3 AiO
HP EliteOne 800 G3 GPU AiO
HP ProOne 400 G3 AiO
HP EliteDesk 800 G3 DM
HP ProDesk 600 G3 DM
HP ProDesk 400 G3 DM
HP EliteBook 840 G6 Notebook PC
HP EliteBook 846 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP ZBook 14u G6 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP EliteBook 840r G4 Notebook PC
HP EliteBook 846r G4 Notebook PC
OMEN X by HP 17 Laptop PC
HP 17g Laptop
HP ENVY 795-0xxx Desktop
HP Pavilion Gaming 790-0xxx Desktop
HP Slim 290-a0xxx Desktop
HP ENVY x360 15 Convertible
HP Slim 290-p0xxx Desktop
280 G3
290 G1
HP ProOne 440 G3 AiO
HP ProOne 490 G3 AiO
HP EliteBook 840 G5 Healthcare Edition Notebook PC
HP EliteBook 846 G5 Healthcare Edition Notebook PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 846 G6 Healthcare Edition Notebook PC
OMEN by HP 15 Laptop PC
HP 240 G7 Notebook PC
HP 246 G7 Notebook PC
HP 14 Laptop
HP 260 G2 DM
HP Pavilion Power 580-1xx Desktop
HP 190-0xxx Desktop PC
HP 250 G6 Notebook PC
HP 256 G6 Notebook PC
HP 258 G6 Notebook PC
HP ENVY 13 Laptop
HP ENVY x360 15m Convertible
HP 255 G6 Notebook PC
HP EliteBook 735 G5 Notebook PC
HP Pavilion 14 Laptop
HP 340 G4 Notebook PC
HP 346 G4 Notebook PC
HP 348 G4 Notebook PC
HP Pavilion 13 Notebook PC
HP Pavilion 590-a0xxx Desktop PC
HP Pavilion 590-p0xxx Desktop PC
HP Pavilion 595-p0xxx Desktop PC
280 G4
282 G4
288 G4
290 G2
HP Pavilion Gaming 690-0xxx Desktop
285 G3
Pro A
HP 390-0xxx Desktop PC
205 G3
HP All-in-One PC All-in-One
HP Pavilion 24 All-in-One PC
HP Pavilion 27 All-in-One PC
HP ZHAN 66 Pro G1 Notebook PC
HP 245 G6 Notebook PC
HP ENVY 17
HP ENVY 17m
HP ProBook 440 G5 Notebook PC
HP ProBook 470 G5 Notebook PC
HP ProBook 450 G3 Notebook PC
HP ProBook 440 G3 Notebook PC
HP ProBook 446 G3 Notebook PC
HP ProBook 430 G5 Notebook PC
HP ProBook 450 G5 Notebook PC
HP ProBook 430 G3 Notebook PC
HP ENVY m7 Notebook PC
HP ENVY Notebook PC
HP EliteBook 820 G3 Notebook PC
HP EliteBook 828 G3 Notebook PC
HP 460-a2xx Desktop PC
HP 460-p2xx Desktop PC
HP 22 All-in-One
HP 24 All-in-One
HP EliteBook 830 G5 Notebook PC
HP EliteBook 836 G5 Notebook PC
HP Elite Slice
HP EliteDesk 705 G4 DM
HP EliteDesk 705 G4 SFF
HP HP 200 G3 AIO AiO
OMEN by HP 875-0xxx Desktop PC
HP ProBook 645 G4 Notebook PC
HP Pavilion 15 Laptop
HP EliteBook 745 G5 Notebook PC
HP EliteBook 755 G5 Notebook PC
HP Pavilion x360 15 Convertible
HP 255 G7 Notebook PC
HP ProBook x360 11 G1 Education Edition
HP MP9 G4 Retail System
HP RP9 G1 AiO Retail System, Model 9115
HP RP9 G1 AiO Retail System, Model 9118
HP Engage Flex Pro-C
HP 260 G1 DM Business PC
HP 260 G2 DM Business PC
HP EliteOne 800 G1 Touch AiO Business PC
HP EliteOne 800 G1 AiO Business PC
HP EliteOne 800 G1 Touch Retail System AiO 23-inch
HP EliteOne 800 G1 21.5-inch Non-Touch AiO PC
HP ProOne 400 G1 AiO Business PC (21.5" Touch)
HP t740 Thin Client
HP t640 Thin Client
HP t430 Thin Client
HP t628 Thin Client
HP t730 Thin Client
HP t420 Thin Client

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 7 32-bit
Microsoft Windows 7 64-bit
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows 8 32 Edition
Microsoft Windows 8 64 Edition
Microsoft Windows 8 Chinese Market 32 Edition
Microsoft Windows 8 Chinese Market 64 Edition
Microsoft Windows 8 Emerging Markets 32 Edition
Microsoft Windows 8 Emerging Markets 64 Edition
Microsoft Windows 8 Enterprise 32 Edition
Microsoft Windows 8 Enterprise 64 Edition
Microsoft Windows 8 Multi-Language 32 Edition
Microsoft Windows 8 Multi-Language 64 Edition
Microsoft Windows 8 Professional 32 Edition
Microsoft Windows 8 Professional 64 Edition
Microsoft Windows 8.1 32 Bit
Microsoft Windows 8.1 32-bit Chinese Market
Microsoft Windows 8.1 32-bit Emerging Markets
Microsoft Windows 8.1 32-bit Enterprise
Microsoft Windows 8.1 32-bit Multi-Language
Microsoft Windows 8.1 32-bit Professional
Microsoft Windows 8.1 64 Bit
Microsoft Windows 8.1 64-bit Chinese Market
Microsoft Windows 8.1 64-bit Emerging Markets
Microsoft Windows 8.1 64-bit Enterprise
Microsoft Windows 8.1 64-bit Multi-Language
Microsoft Windows 8.1 64-bit Professional
Microsoft Windows Embedded 8.1 Industry 64-Bit
Microsoft Windows Embedded POSReady 7 32-Bit
Microsoft Windows Embedded POSReady 7 64-Bit

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides bug fixes and new features.
- Updates security features.

PREREQUISITES:


HOW TO USE:
1 . Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.


Copyright (c) 2019 HP Development Company, L.P.