TITLE: HP Support Assistant
VERSION: 9.55.10.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP Support Assistant for supported computer models that
are using a supported operating system. HP Support Assistant allows HP customers
to discover, maintain, and troubleshoot their computer systems. It also enables
customers to contact HP to receive assistance.
PURPOSE: Routine
SOFTPAQ NUMBER: sp174448
SOFTPAQ FILE NAME: sp174448.exe
SOFTPAQ MD5: 3BFA58E9E02847F71FE014874A8825DB
SUPERSEDES: sp173774
EFFECTIVE DATE: August 25, 2026
CATEGORY: Software-Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
Commercial Desktops;Consumer Desktops;Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP EliteBook 645 14 inch G9 Notebook PC
HP Pro Mini 400 G9 Desktop PC
HP ProBook 445 14 inch G9 Notebook PC
HP OmniBook 5 16 inch Laptop AI PC
HP ZBook X G1i 16 inch Mobile Workstation PC
HP Pro SFF 280 G9 Desktop PC
HP Engage One Pro 19.5 G2 AiO System
HP 15.6 inch Laptop
HP ProBook 4 G2i 16 inch Notebook AI PC
HP Slim S01-pF0xxx_S01-pF1xxxF2xxxF3xxxF4xxx Desktop
HP EliteBoard G1a Next Gen AI PC
HP ZBook Power 16 inch G11 A Mobile Workstation PC
HP OmniDesk AI Desktop
HP ProDesk 2 SFF G1i E
HP EliteBook 665 16 inch G11 Notebook PC
HP OmniDesk Desktop
HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC
HP Engage One G2 AiO System
HP OmniBook 5 16 inch Laptop Next Gen AI PC
HP ProBook 4 G1i 14 inch Notebook AI PC
HP 23.8 inch All-in-One
HP ZHAN 99 Pro Tower G1i AI
HP ProBook 450 G8 Notebook PC
HP 17 17.3 Laptop
HP ENVY TE01-0xxx_TE01-1xxx_TE01-2xxx_TE01-3xxx_TE01-4xxx_ Desktop
OMEN 16L Gaming Desktop
OMEN 16 inch Gaming Laptop PC
OMEN Transcend 14 14 inch Gaming Laptop
HP ProBook 445 14 inch G10 Notebook PC
OMEN MAX 45L Gaming Desktop
HP OmniBook 7 14 inch Laptop
HP Pro SFF ZHAN 66 G9 Desktop PC
HP ProBook 455 15.6 inch G9 Notebook PC
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-0xxx_TG01-2xxx Desktop
HP EliteDesk 8 Mini G1i Desktop AI PC
HP 14 Laptop
HP OmniBook 3 14 inch Laptop Next Gen AI PC
HP ProOne 440 23.8 inch G9 All-in-One Desktop PC
HyperX OMEN 15 Gaming Laptop
HP EliteBook 645 14 inch G10 Notebook PC
HP OmniStudio X 27 inch Desktop
HP 240RT G9 Notebook PC
HP EliteBook 6 G1a 14 inch Notebook Next Gen AI PC
HP Envy x360 16 inch Laptop
HP ProBook 4 G2i 14 inch Notebook AI PC
HP OmniStudio 23.8 inch All-in-One Next Gen AI
HP 255R 15.6 inch G10 Notebook PC
HP ENVY TE01-0xxx_TE01-1xxx Desktop
HP EliteDesk 8 Mini G2i Desktop Next Gen AI PC
HP OmniStudio 27 inch All-in-One
HP EliteStudio 8 All-in-One G1i 23.8 inch Desktop AI PC
HP EliteBook 6 G1a 14 inch Notebook AI PC
HP EliteBook 630 13.3 inch G11 Notebook PC
HP EliteBook 6 G2a 16 inch Notebook Next Gen AI PC
HP ProOne 245 23.8 inch G10 All-in-One Desktop PC
HP OmniStudio 27 inch All-in-One Desktop AI PC
HP OmniBook 5 16 inch Laptop AI PC
HP OmniBook 3 15.6 inch Laptop Next Gen AI PC
HP OmniBook 7 16 inch Laptop AI PC
HP ProBook 450 15.6 inch G9 Notebook PC
OMEN 17.3 inch Gaming Laptop PC
HP Slim S01-aF0xxx_ S01-aF1xxxF2xxxF3xxxF4xxx Desktop
HP Pro Tower 290 G9 PCI Desktop PC
HP EliteDesk 8 Mini G1a Desktop PC
HP ZBook Power 16 inch G11 Mobile Workstation PC
HP Pro Tower 288 G9 PCI Desktop PC
HP ProBook 4 G2a 16 inch Notebook Next Gen AI PC
HP 14 inch Laptop
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-2xxx Desktop
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-0xxx_TP01-2xxx Desktop PC
HP 250 15.6 inch G9 Notebook PC
HP ProDesk 4 Mini G1i Desktop AI PC
HP OmniStudio 23.8 inch All-in-One
HP ProBook 4 Flip G2i 13 inch Notebook AI PC
HP EliteBook 640 14 inch G10 Notebook PC
OMEN MAX 16 inch Gaming Laptop PC
HP 27 inch All-in-One
HP ProDesk 2 SFF G2i Desktop PC
HP OmniBook 3 16 inch Laptop Next Gen AI PC
OMEN 16 16 inch Gaming Laptop
HP ProBook 4 G2iR 14 inch Notebook Next Gen AI PC
280 G4/290 G2
HP ProDesk 2 Tower G1a E AI
HP OmniBook 7 14 inch Laptop AI PC
HP ProDesk 2 Mini G2i
HP EliteBook 6 G1i 16 inch Notebook AI PC
HP Pro Tower 280 G9 Desktop PC
HP Spectre x360 2-in-1 16 inch Laptop
HP OmniDesk Mini Desktop PC
HP 240R 14 inch G9 Notebook PC
HP OmniStudio 23.8 inch All-in-One Desktop Next Gen AI
HP Slim Desktop
HP 15.6 inch Laptop AI PC
HP ProBook 4 G1i 16 inch Notebook AI PC
HP EliteBook 6 G1i 14 inch Notebook AI PC
Victus by HP 15.6 inch Gaming Laptop
HP Omnibook 5 16 inch Laptop PC
HP Pro Tower 280 G9 PCI Desktop PC
HP Engage Flex Mini G2 Retail System
HP ProBook 4 G2i 13 inch Notebook AI PC
HP ProStudio 2 All-in-One 24 G2i Desktop AI PC
HyperX OMEN 16 Gaming Laptop
HP ProDesk 2 Tower G1i Desktop PC
HP EliteBook 6 G2iR 14 inch Notebook Next Gen AI PC
HP EliteBook 650 15.6 inch G10 Notebook PC
HP 250 15.6 inch G10 Notebook PC
HP OmniStudio 27 inch All-in-One Desktop Next Gen AI
HP ProBook 4 G1ah 14 inch Notebook PC
HP ProDesk 2 Tower G1iRE Desktop PC
HP OmniBook X 14 Laptop
HP EliteBook 6 G1i 13 inch Notebook AI PC
HP Pro Tower ZHAN 99 G9 Desktop PC
HP OmniStudio 23.8 inch All-in-One Desktop AI PC
HP ProBook 440 14 inch G11 Notebook PC
HP EliteBook 655 15.6 inch G10 Notebook PC
HP Pro Tower 280 G9 E PCI Desktop PC
HP ProBook 4 G1iR 14 inch Notebook PC
HP ZBook 6 G2a 16 inch Mobile Workstation PC
HP OmniBook X 16 inch Laptop Next Gen AI PC
HP EliteBook 640 14 inch G11 Notebook PC
HP OmniBook X Flip 14 inch 2-in-1 Laptop Next Gen AI PC
HP Pro Tower 288 G9 E PCI Desktop PC
HP EliteBook 6 G2a 14 inch Notebook AI PC
HP EliteBook Ultra 14 G1i Notebook Next Gen AI PC
HP OmniBook 5 16 inch Laptop Next Gen AI PC
HP Pro Tower 200 G9 Desktop PC
HP 21.45 inch All-in-One
HP EliteBook 650 15.6 inch G9 Notebook PC
HP ProDesk 2 Tower G1iR Desktop PC
HP EliteBook 645 14 inch G11 Notebook PC
HP ProStudio 4 All-in-One G1i 23.8 inch Desktop AI PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ProDesk 2 Tower G1a AI
HP ProDesk 2 G1i E Desktop
HP OmniBook 3 16 inch Laptop AI PC
HP OmniBook X 16 inch Laptop AI PC
HP EliteBook 6 G1ah 14 inch Notebook PC
HP EliteBook 6 G2ah 14 inch Notebook PC
HP ProBook 450 15.6 inch G10 Notebook PC
HP ProBook 455 15.6 inch G10 Notebook PC
HP EliteBook 6 G1ah 16 inch Notebook PC
HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC
HP EliteBook 6 G2i 16 inch Notebook AI PC
HP ProDesk 2 SFF G2i E Desktop PC
HP OmniBook 7 14inch Laptop
HP EliteBook 6 G2i 14 inch Notebook AI PC
HP Pro SFF 290 G9 Desktop PC
HP OmniBook X Aero 14 inch Laptop AI PC
HP ProBook 440 14 inch G10 Notebook PC
HP EliteBook 6 G1iR 16 inch Notebook PC
HP 200 G2a 16 inch Notebook PC
OMEN Transcend 14 inch Gaming Laptop PC
HP OmniBook X 17.3 inch Laptop
HP 255 15.6 inch G10 Notebook PC
HP OmniBook 7 16 inch Laptop Next Gen AI PC
HP ProBook 4 G1ah 16 inch Notebook PC
HP Engage One Pro 15.6 G2 AiO System
HP Pro Tower 290 G9 E PCI Desktop PC
HP ProBook 4 G2a 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G2a 14 inch Notebook Next Gen AI PC
HP ProBook 4 G1a 14 inch Notebook AI PC
HP ZBook Power 15.6 inch G10 A Mobile Workstation PC
HP ProBook 4 G1iR 16 inch Notebook PC
HP OmniStudio X 27 inch All-in-One
HP ProBook 445 14 inch G11 Notebook PC
OMEN 35L VALORANT Limited Edition Gaming Desktop
HP EliteBook 660 16 inch G11 Notebook PC
HP EliteDesk 8 Mini G2a Desktop Next Gen AI PC
HP Elite Mini 600 G9 Desktop PC
HP Spectre x360 2-in-1 14 inch Laptop
HP OmniBook 7 14 inch Laptop Next Gen AI PC
HP ProBook 465 16 inch G11 Notebook PC
HP EliteBoard G2a Next Gen AI PC
HP EliteBook 640 14 inch G9 Notebook PC
HP 17 Laptop
HP 200 G2a 14 inch Notebook PC
HP ProBook 4 G2ah 16 inch Notebook PC
HP OmniDesk Desktop
HP Engage Flex Mini Retail System
HP EliteBook 6 G1iR 14 inch Notebook PC
HP ProBook 440 14 inch G9 Notebook PC
HP OmniStudio 27 inch All-in-One
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP Pro SFF 280 G9 Desktop PCHP Pro SFF 280 G9 Desk
HP EliteBook 8 G2iW 14 inch Notebook AI PC
HP Pro SFF 290 G9 Desktop PC
HP ProOne 240 23.8 inch G10 All-in-One Desktop PC
HP EliteBook 6 G1a 16 inch Notebook AI PC
HP ProBook 4 G2a 16 inch Notebook AI PC
HP ProBook 450 G7 Notebook PC
HP ZBook X G2i 16 inch Mobile Workstation PC
OMEN 35L Gaming Desktop
HP EliteStudio 8 All-in-One G1i 27 inch Desktop AI PC
HP EliteBook 655 15.6 inch G9 Notebook PC
HP ProBook 4 G2a 14 inch Notebook AI PC
HyperX OMEN 15 inch Gaming Laptop PC
HP EliteBook 630 13 inch G9 Notebook PC
HP ZHAN 99 Pro 23.8 inch G9 All-in-One Desktop PC
HP OmniStudio 23.8 inch All-in-One
HP ProBook 4 G2ah 14 inch Notebook PC
HP OmniBook 7 17.3 inch Laptop
HP EliteBook 6 G2a 16 inch Notebook AI PC
HP 340S G7 Notebook PC
HP ProBook 4 G1a 16 inch Notebook AI PC
HP Pro Mini 260 G9 Desktop PC
HP OmniBook X 16 Laptop
HP ZBook Power 15.6 inch G10 Mobile Workstation PC
HP Pro Tower 290 G9 Desktop PC
HP Engage Go 10 Mobile System
HP 250R 15.6 inch G10 Notebook PC
HP EliteBook 6 G2ah 16 inch Notebook PC
HyperX OMEN MAX 16 inch Gaming Laptop PC
280 G5/290 G3
HP EliteBook 630 13.3 inch G10 Notebook PC
OMEN 17 17.3 inch Gaming Laptop
HP 245 14 inch G10 Notebook PC
HP Engage Go 13.5 inch Mobile System
HP Elite Mini 805 G8 Desktop PC
HP Engage One Pro 23.8 G2 AiO System
HP Engage One Pro AIO System
HP OmniBook 7 16 Laptop
HP ProBook 460 16 inch G11 Notebook PC
HP OmniBook Ultra 14 inch Laptop
OMEN 16 16.0 inch Gaming Laptop

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 11 IoT (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Microsoft Windows 11 version 25H2 (64-bit)
Microsoft Windows 11 version 26H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Updates HP Support Assistant.
- Provides security improvements.
- Enhances battery monitoring to improve the accuracy of battery health
information.

PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2026 HP Development Company, L.P.