TITLE: HP Support Assistant
VERSION: 9.55.10.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP Support Assistant for supported computer models that
are using a supported operating system. HP Support Assistant allows HP customers
to discover, maintain, and troubleshoot their computer systems. It also enables
customers to contact HP to receive assistance.
PURPOSE: Routine
SOFTPAQ NUMBER: sp174448
SOFTPAQ FILE NAME: sp174448.exe
SOFTPAQ MD5: 3BFA58E9E02847F71FE014874A8825DB
SUPERSEDES: sp173774
EFFECTIVE DATE: August 25, 2026
CATEGORY: Software-Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
Commercial Desktops;Consumer Desktops;Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP OmniBook 5 16 inch Laptop AI PC
HP Pro SFF 280 G9 Desktop PC
HP 15.6 inch Laptop
HP Slim S01-pF0xxx_S01-pF1xxxF2xxxF3xxxF4xxx Desktop
HP OmniDesk AI Desktop
HP ProDesk 2 SFF G1i E
HP OmniDesk Desktop
HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC
HP OmniBook 5 16 inch Laptop Next Gen AI PC
HP 23.8 inch All-in-One
HP ZHAN 99 Pro Tower G1i AI
HP 17 17.3 Laptop
HP ENVY TE01-0xxx_TE01-1xxx_TE01-2xxx_TE01-3xxx_TE01-4xxx_ Desktop
OMEN 16L Gaming Desktop
OMEN 16 inch Gaming Laptop PC
OMEN Transcend 14 14 inch Gaming Laptop
OMEN MAX 45L Gaming Desktop
HP OmniBook 7 14 inch Laptop
HP Pro SFF ZHAN 66 G9 Desktop PC
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-0xxx_TG01-2xxx Desktop
HP 14 Laptop
HP OmniBook 3 14 inch Laptop Next Gen AI PC
HyperX OMEN 15 Gaming Laptop
HP OmniStudio X 27 inch Desktop
HP 240RT G9 Notebook PC
HP Envy x360 16 inch Laptop
HP OmniStudio 23.8 inch All-in-One Next Gen AI
HP 255R 15.6 inch G10 Notebook PC
HP ENVY TE01-0xxx_TE01-1xxx Desktop
HP OmniStudio 27 inch All-in-One
HP EliteBook 6 G2a 16 inch Notebook Next Gen AI PC
HP ProOne 245 23.8 inch G10 All-in-One Desktop PC
HP OmniStudio 27 inch All-in-One Desktop AI PC
HP OmniBook 5 16 inch Laptop AI PC
HP OmniBook 3 15.6 inch Laptop Next Gen AI PC
HP OmniBook 7 16 inch Laptop AI PC
HP 250 15.6 inch G10 Notebook PC
HP OmniStudio 27 inch All-in-One Desktop Next Gen AI
HP ProDesk 2 Tower G1iRE Desktop PC
HP OmniBook X 14 Laptop
HP Pro Tower ZHAN 99 G9 Desktop PC
HP OmniStudio 23.8 inch All-in-One Desktop AI PC
HP 27 inch All-in-One
HP Pro Tower 280 G9 E PCI Desktop PC
HP ZBook 6 G2a 16 inch Mobile Workstation PC
HP OmniBook X 16 inch Laptop Next Gen AI PC
HP OmniBook X Flip 14 inch 2-in-1 Laptop Next Gen AI PC
HP Pro Tower 288 G9 E PCI Desktop PC
HP EliteBook 6 G2a 14 inch Notebook AI PC
HP EliteBook Ultra 14 G1i Notebook Next Gen AI PC
HP OmniBook 5 16 inch Laptop Next Gen AI PC
HP Pro Tower 200 G9 Desktop PC
HP 21.45 inch All-in-One
HP ProDesk 2 Tower G1iR Desktop PC
HP ProDesk 2 Tower G1a AI
HP ProDesk 2 G1i E Desktop
HP OmniBook 3 16 inch Laptop AI PC
HP OmniBook X 16 inch Laptop AI PC
HP EliteBook 6 G2ah 14 inch Notebook PC
HP 14 inch Laptop
HP ProDesk 2 SFF G2i E Desktop PC
HP OmniBook 7 14inch Laptop
HP Pro SFF 290 G9 Desktop PC
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-0xxx_TP01-2xxx Desktop PC
HP 200 G2a 16 inch Notebook PC
OMEN Transcend 14 inch Gaming Laptop PC
HP OmniBook X 17.3 inch Laptop
HP 255 15.6 inch G10 Notebook PC
OMEN 17.3 inch Gaming Laptop PC
HP Slim S01-aF0xxx_ S01-aF1xxxF2xxxF3xxxF4xxx Desktop
HP Pro Tower 290 G9 PCI Desktop PC
HP Pro Tower 288 G9 PCI Desktop PC
HP ProBook 4 G2a 16 inch Notebook Next Gen AI PC
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-2xxx Desktop
HP 250 15.6 inch G9 Notebook PC
HP OmniStudio 23.8 inch All-in-One
OMEN MAX 16 inch Gaming Laptop PC
HP ProDesk 2 SFF G2i Desktop PC
HP OmniBook 3 16 inch Laptop Next Gen AI PC
OMEN 16 16 inch Gaming Laptop
280 G4/290 G2
HP ProDesk 2 Tower G1a E AI
HP OmniBook 7 14 inch Laptop AI PC
HP Pro Tower 280 G9 Desktop PC
HP Spectre x360 2-in-1 16 inch Laptop
HP OmniDesk Mini Desktop PC
HP 240R 14 inch G9 Notebook PC
HP OmniStudio 23.8 inch All-in-One Desktop Next Gen AI
HP Slim Desktop
HP 15.6 inch Laptop AI PC
Victus by HP 15.6 inch Gaming Laptop
HP Omnibook 5 16 inch Laptop PC
HP Pro Tower 280 G9 PCI Desktop PC
HP ProStudio 2 All-in-One 24 G2i Desktop AI PC
HyperX OMEN 16 Gaming Laptop
HP ProDesk 2 Tower G1i Desktop PC
HP OmniBook 7 16 inch Laptop Next Gen AI PC
HP Pro Tower 290 G9 E PCI Desktop PC
HP ProBook 4 G2a 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G2a 14 inch Notebook Next Gen AI PC
HP OmniStudio X 27 inch All-in-One
OMEN 35L VALORANT Limited Edition Gaming Desktop
HP Spectre x360 2-in-1 14 inch Laptop
HP OmniBook 7 14 inch Laptop Next Gen AI PC
HP 17 Laptop
HP 200 G2a 14 inch Notebook PC
HP ProBook 4 G2ah 16 inch Notebook PC
HP OmniDesk Desktop
HP OmniStudio 27 inch All-in-One
HP Pro SFF 280 G9 Desktop PCHP Pro SFF 280 G9 Desk
HP Pro SFF 290 G9 Desktop PC
HP ProOne 240 23.8 inch G10 All-in-One Desktop PC
HP ProBook 4 G2a 16 inch Notebook AI PC
OMEN 35L Gaming Desktop
HP ProBook 4 G2a 14 inch Notebook AI PC
HyperX OMEN 15 inch Gaming Laptop PC
HP OmniStudio 23.8 inch All-in-One
HP ProBook 4 G2ah 14 inch Notebook PC
HP OmniBook 7 17.3 inch Laptop
HP EliteBook 6 G2a 16 inch Notebook AI PC
HP 340S G7 Notebook PC
HP OmniBook X 16 Laptop
HP Pro Tower 290 G9 Desktop PC
HP 250R 15.6 inch G10 Notebook PC
HP EliteBook 6 G2ah 16 inch Notebook PC
HyperX OMEN MAX 16 inch Gaming Laptop PC
280 G5/290 G3
OMEN 17 17.3 inch Gaming Laptop
HP 245 14 inch G10 Notebook PC
HP OmniBook 7 16 Laptop
HP OmniBook Ultra 14 inch Laptop
OMEN 16 16.0 inch Gaming Laptop

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 11 IoT (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Microsoft Windows 11 version 25H2 (64-bit)
Microsoft Windows 11 version 26H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Updates HP Support Assistant.
- Provides security improvements.
- Enhances battery monitoring to improve the accuracy of battery health
information.

PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2026 HP Development Company, L.P.