TITLE: HP PC Hardware Diagnostics (Windows 10/11 64-bit)
VERSION: 3.1.1.0 REV: A PASS: 1.0
DESCRIPTION:
This package provides HP PC Hardware Diagnostics for supported computer models
that are running a supported operating system. HP PC Hardware Diagnostics
Windows allows HP customers to run diagnostic tests to determine if the computer
hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
PURPOSE: Routine
SOFTPAQ NUMBER: sp173208
SOFTPAQ FILE NAME: sp173208.exe
SOFTPAQ MD5: F101C190FBC4294BDACA3D351C9360C5
SUPERSEDES: sp172258
EFFECTIVE DATE: May 20, 2026
CATEGORY: Diagnostic
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops
HARDWARE PRODUCT MODEL(S):


OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Microsoft Windows 11 version 25H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Improves battery and storage diagnostics.
- Adds support for flash drive detection.
FIXES:
- Fixes an issue that may cause an application to crash during driver updates.
- Fixes an issue that may cause an unexpected fault during battery checks.
- Fixes an issue that may cause the hardware diagnostics tool to exit
unexpectedly during troubleshooting tests.
PREREQUISITES:
- You must be logged on as an administrator to install this update.
- You must have a Microsoft Windows operating system.
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2026 HP Development Company, L.P.