TITLE: HP Connection Optimizer
VERSION: 2.0.22.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP Connection Optimizer (HP Sure Connect) for supported
computer models that are running a supported operating system. HP Sure Connect
automatically recovers the driver of a communications device that has stopped
functioning.
PURPOSE: Routine
SOFTPAQ NUMBER: sp172460
SOFTPAQ FILE NAME: sp172460.exe
SOFTPAQ MD5: 544DCC14006EEFC35342A997242A8C2E
SUPERSEDES: sp160169
EFFECTIVE DATE: April 17, 2026
CATEGORY: Software - PoS
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Consumer Desktops;Desktops;Notebooks;Workstations
HARDWARE PRODUCT MODEL(S):
HP EliteBook 8 G1i 16 inch Notebook AI PC
HP Pro Mini 400 G9 Desktop PC
HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC
HP OmniBook 5 16 inch Laptop AI PC
HP ZBook X G1i 16 inch Mobile Workstation PC
HP ZBook 8 G1as 14 inch Mobile Workstation PC
HP Engage One Pro 19.5 G2 AiO System
HP ProBook 4 G2i 16 inch Notebook AI PC
HP EliteBoard G1a Next Gen AI PC
HP ZBook 8 G1ah 14 inch Mobile Workstation PC
HP ZBook Power 16 inch G11 A Mobile Workstation PC
HP EliteBook 8 Flip G1i 13 inch Notebook AI PC
HP Engage One G2 AiO System
HP ProBook 4 G1i 14 inch Notebook AI PC
OMEN 16 inch Gaming Laptop PC
HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC
HP EliteBook 8 G1a 13 inch Notebook AI PC
HP EliteDesk 8 Mini G1i Desktop AI PC
HP Elite x360 830 13 inch G11 2-in-1 Notebook PC
HP EliteDesk 8 SFF G2a Desktop Next Gen AI PC
HP ProOne 440 23.8 inch G9 All-in-One Desktop PC
HP EliteBook 6 G1a 14 inch Notebook Next Gen AI PC
HP ProBook 4 G2i 14 inch Notebook AI PC
HP EliteDesk 8 Mini G2i Desktop Next Gen AI PC
HP EliteStudio 8 All-in-One G1i 23.8 inch Desktop AI PC
HP EliteBook 6 G1a 14 inch Notebook AI PC
HP EliteBook 630 13.3 inch G11 Notebook PC
HP EliteBook 8 G1a 14 inch Notebook AI PC
OMEN 17.3 inch Gaming Laptop PC
HP ZBook Ultra G1a 14 inch Mobile
HP EliteDesk 8 Mini G1a Desktop PC
HP ProDesk 4 SFF G2a Desktop PC
HP ProDesk 4 Mini G1i Desktop AI PC
HP ProDesk 4 Mini G2a Desktop PC
HP EliteBook 6 14 G2i Notebook Next Gen AI PC
HP ProBook 4 Flip G2i 13 inch Notebook AI PC
HP ProDesk 4 Mini G2a Desktop AI PC
HP EliteBook 8 G1i 16 inch Notebook Next Gen AI PC
HP EliteBook 6 16 G2i Notebook Next Gen AI PC
OMEN 16 16 inch Gaming Laptop
HP ProBook 4 G2iR 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G1i 16 inch Notebook AI PC
HP OmniDesk Mini Desktop PC
HP ProBook 4 G1i 16 inch Notebook AI PC
HP EliteBook 6 G1i 14 inch Notebook AI PC
HP Omnibook 5 16 inch Laptop PC
HP Engage Flex Mini G2 Retail System
HP ProBook 4 G2i 13 inch Notebook AI PC
HP ZBook Ultra 16 G3a Mobile Workstation
HP EliteBook X G1a 14 inch Notebook Next Gen AI
HP ZBook 8 G1i 14 inch Mobile Workstation PC
HP EliteBook 6 G2iR 14 inch Notebook Next Gen AI PC
HP EliteBook 8 G1i 13 inch Notebook AI PC
HP ProBook 4 G1ah 14 inch Notebook PC
HP ElitePad G2i
HP EliteBook 6 G1i 13 inch Notebook AI PC
HP ProBook 440 14 inch G11 Notebook PC
HP EliteBook 830 13 inch G11 Notebook PC
HP EliteBook X G1i 14 inch Notebook Next Gen AI PC
HP ProBook 4 G1iR 14 inch Notebook PC
HP ZBook 6 G2a 16 inch Mobile Workstation PC
HP EliteBook 640 14 inch G11 Notebook PC
HP Fortis Flip G1i 11 inch
HP OmniBook 5 16 inch Laptop Next Gen AI PC
HP EliteDesk 7 G1a Next-Gen AI Thin Client
Comm W Placeholder
HP EliteBook 645 14 inch G11 Notebook PC
HP ProStudio 4 All-in-One G1i 23.8 inch Desktop AI PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ZBook 8 G1i 16 inch Mobile Workstation PC
HP EliteBook 8 G1a 13 inch Notebook Next Gen AI PC
HP EliteBook 6 G1ah 14 inch Notebook PC
HP ZBook Firefly 14 inch G11 Mobile Workstation PC
HP EliteBook 6 G1ah 16 inch Notebook PC
HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC
HP EliteBook 8 G1a 16 inch Notebook AI PC
HP EliteBook 6 G2i 16 inch Notebook AI PC
HP ZBook Fury G1i 16 inch Mobile Workstation PC
HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G2i 14 inch Notebook AI PC
HP OmniBook X Aero 14 inch Laptop AI PC
HP Elite x2 G8 Tablet
HP EliteBook 860 16 inch G11 Notebook PC
HP EliteBook 8 G1a 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G1iR 16 inch Notebook PC
HP ProBook 4 G1ah 16 inch Notebook PC
HP Engage One Pro 15.6 G2 AiO System
HP ProBook 4 G1a 14 inch Notebook AI PC
HP ProBook 4 G1iR 16 inch Notebook PC
HP ProBook 445 14 inch G11 Notebook PC
HP EliteBook 660 16 inch G11 Notebook PC
HP EliteDesk 8 Mini G2a Desktop Next Gen AI PC
HP Elite Mini 600 G9 Desktop PC
HP Spectre x360 2-in-1 14 inch Laptop
HP EliteBoard G2a Next Gen AI PC
HP ZBook Fury G1i 18 inch Mobile Workstation PC
HP Engage Flex Mini Retail System
HP EliteBook 6 G1iR 14 inch Notebook PC
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP EliteBook 8 G2iW 14 inch Notebook AI PC
HP EliteBook 6 G1a 16 inch Notebook AI PC
HP ProBook 4 G2i 16 inch Notebook Next Gen AI PC
HP ZBook X G2i 16 inch Mobile Workstation PC
HP EliteStudio 8 All-in-One G1i 27 inch Desktop AI PC
HP ZBook Firefly 16 inch G11 Mobile Workstation PC
HP ZBook 8 G1ak 14 inch Mobile Workstation PC
HP ZBook Fury 16 G11 Mobile Workstation PC
HP ZHAN 99 Pro 23.8 inch G9 All-in-One Desktop PC
HP ProBook 4 G2i 14 inch Notebook Next Gen AI PC
HP ProBook 4 G1a 16 inch Notebook AI PC
HP Engage Go 10 Mobile System
HP Engage Go 13.5 inch Mobile System
HP Elite Mini 805 G8 Desktop PC
HP Engage One Pro 23.8 G2 AiO System
HP EliteBook 8 G1i 14 inch Notebook AI PC
HP Engage One Pro AIO System
HP ProBook 460 16 inch G11 Notebook PC
OMEN 16 16.0 inch Gaming Laptop
HP EliteBook 840 14 inch G11 Notebook PC

OPERATING SYSTEM(S):
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11 IoT Enterprise GAC 22H2 (64-bit)
Microsoft Windows 11 IoT Enterprise GAC 23H2 (64-bit)
Microsoft Windows 11 IoT Enterprise GAC 24H2 (64-bit)
Microsoft Windows 11 IoT Enterprise LTSC 24H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Microsoft Windows 11 version 25H2 (64-bit)
Microsoft Windows 11 version 26H2 (64-bit)
Windows 10 IoT Enterprise 2021 LTSC 64-bit

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides general improvements to enhance overall reliability.

PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2026 HP Development Company, L.P.