TITLE: Cloud Recovery Client
VERSION: 2.28.2.781 REV: A PASS: 1
DESCRIPTION:
This package provides the Cloud Recovery Client for supported models running a
supported operating system. This Client Utility enables users to download the
Recovery Kit from the cloud.
PURPOSE: Routine
SOFTPAQ NUMBER: sp156169
SOFTPAQ FILE NAME: sp156169.exe
SOFTPAQ MD5: 65320061666EF2B37F207159FA9BAB3B
SUPERSEDES: sp153344
EFFECTIVE DATE: December 09, 2024
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP Elite SFF 805 G9 Desktop PC
HP EliteBook 8 G1i 16 inch Notebook AI PC
HP Pro Mini 400 G9 Desktop PC
HP Z2 Mini G1a Workstation
HP Z1 G9 Tower Desktop PC
HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC
HP ZBook X G1i 16 inch Mobile Workstation PC
HP ZBook 8 G1as 14 inch Mobile Workstation PC
HP Engage One Pro 19.5 G2 All-in-One System
HP ProDesk 4 SFF G1i Desktop AI PC
HP EliteDesk 8 Tower G1i Desktop AI PC
HP EliteBook 8 Flip G1i 13 inch Notebook AI PC
HP ProDesk 4 Tower G1i Desktop AI PC
HP Z2 Mini G1i Workstation
HP Engage Flex Pro -C G2 Retail System
HP EliteBook X Flip G1i 14 AI
HP EliteBook 8 G1a 13 inch Notebook AI PC
HP EliteDesk 8 Mini G1i Desktop AI PC
HP ProOne 440 23.8 inch G9 All-in-One Desktop PC
HP Pro Tower 400 G9 PCI Desktop PC
HP EliteStudio 8 All-in-One G1i 23.8 inch Desktop AI PC
HP Z2 SFF G1i Workstation
HP Z1 tower G1i Desktop PC
HP Pro Tower 480 G9 PCI Desktop PC
HP EliteBook 8 G1a 14 inch Notebook AI PC
HP ZBook Ultra G1a 14 inch Mobile
HP ProDesk 4 Mini G1i Desktop AI PC
HP EliteBook 8 G1i 16 inch Notebook Next Gen AI PC
HP EliteDesk 8 SFF G1i Desktop AI PC
HP EliteDesk 8 Tower G1i E Desktop AI PC
HP EliteBook 6 G1i 16 inch Notebook AI PC
HP ProBook 4 G1i 16 inch Notebook AI PC
HP EliteBook 6 G1i 14 inch Notebook AI PC
HP Engage Flex Pro G2 Retail System
HP Elite Tower 680 G9 Desktop PC
HP EliteBook X G1a 14 inch Notebook Next Gen AI
HP ZBook 8 G1i 14 inch Mobile Workstation PC
HP Elite SFF 600 G9 Desktop PC
HP EliteBook 8 G1i 13 inch Notebook AI PC
HP Elite Tower 600 G9 Desktop PC
HP EliteBook 6 G1i 13 inch Notebook AI PC
HP EliteBook X G1i 14 AI
HP ProBook 4 G1iR 14 inch Notebook PC
HP Fortis Flip G1i 11 inch
HP Elite Tower 800 G9 Desktop PC
HP ProStudio 4 All-in-One G1i 23.8 inch Desktop AI PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ZBook 8 G1i 16 inch Mobile Workstation PC
HP EliteBook 8 G1a 13 inch Notebook Next Gen AI PC
HP EliteBook 8 G1a 16 inch Notebook AI PC
HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC
HP EliteBook 8 G1a 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G1iR 16 inch Notebook PC
HP Engage One Pro 15.6 G2 All-in-One System
HP ProBook 4 G1iR 16 inch Notebook PC
HP ProDesk 4 Tower G1i E Desktop AI PC
HP Elite Mini 600 G9 Desktop PC
HP ZBook Fury G1i 18 inch Mobile Workstation PC
HP Engage Flex Mini Retail System
HP EliteBook 6 G1iR 14 inch Notebook PC
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP Pro SFF 400 G9 Desktop PC
HP EliteStudio 8 All-in-One G1i 27 inch Desktop AI PC
HP Elite Tower 880 G9 Desktop PC
HP ZBook 8 G1ak 14 inch Mobile Workstation PC
HP Pro Mini 260 G9 Desktop PC
HP Elite Mini 805 G8 Desktop PC
HP Engage One Pro 23.8 G2 All-in-One System
HP Engage One Pro All-in-One System
HP Elite SFF 800 G9 Desktop PC

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 11 IoT Enterprise LTSC 24H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Microsoft Windows 8 64 Edition
Windows 10 IoT Enterprise 2016 LTSB 64-bit
Windows 10 IoT Enterprise 2019 LTSC 64-bit
Windows 10 IoT Enterprise 2021 LTSC 64-bit

LANGUAGE(S): Global

ENHANCEMENTS:
- When the disks are set with BitLocker, wildcard identifiers in Sure Recover
are replaced with the word, Unknown.
PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2025 HP Development Company, L.P.