TITLE: HP E27m G4 Monitor- Firmware
VERSION: 1.1.10.0 REV: A PASS: 0
DESCRIPTION:
This package provides the HP E27m G4 Monitor Firmware for supported models
running a supported operating system.
PURPOSE: Routine
SOFTPAQ NUMBER: sp155691
SOFTPAQ FILE NAME: sp155691.exe
SOFTPAQ MD5: 2B3CC3DCE1DE1D6AE12353D61AAA8FE2
SUPERSEDES: sp150705
EFFECTIVE DATE: November 08, 2024
CATEGORY: Device - Firmware
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops;Monitors
HARDWARE PRODUCT MODEL(S):


OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)

LANGUAGE(S): Global

FIXES:
Fix the conferencing microphone always failing after 5-60 minutes in Teams
meeting issue
PREREQUISITES:
- To avoid installation issues, close any open, running applications.
- Keep the power cable connected during the update process.
- Keep the monitor powered ON with active video during the update process.
- Do not force the computer system into sleep or shutdown states during the
firmware update process.
- Connect only one monitor at a time and connect only the target monitor that
you intend to update.
- Do not connect more than one computer system to the target monitor during the
update process.
- The monitor must be connected to a computer with a USB cable (USB-C/B to USB-A
cable or USB-C cable) for the update to function properly.

HOW TO USE:
A. Manual Installation
1. Attach power and USB cables as detailed in the Prerequisites section.
2. Double-click the downloaded "SP155691.exe" file and follow the on-screen
instructions. When prompted, click the "Next" button if you agree to the license
agreement.
3. Type a new location for which the firmware updater files should be extracted,
or just click the "Next" button to use the default location. The copying process
will begin. After copying is complete, the HP E27m G4 firmware update utility
executes automatically.
4. Click the "Start Update" button to start the firmware update process.
5. During the update process the monitor screen may automatically turn off for
approximately 10 seconds, and then will turn back on.
6. Once the firmware update completes, a summary message will appear in the
center of the screen asking you to detach/re-attach the HP E27m G4 USB and power
cables in order to finish the update process.
7. Once complete, click the "OK" button to close the message and the firmware
update utility.
B. Non-interactive Installation
1. Attach power and USB cables as detailed in the Prerequisites section.
2. Open a command line console as administrator and change the directory to the
location of a Softpaq.exe.
3. Type "SP155691.exe -s -e cmd.exe /a /c install.cmd" to start the silent
firmware update process.
4. Once the firmware update completes, the firmware update utility will
automatically close.
5. Please detach/re-attach the E27m G4 USB and power cables in order to finish
the update process.


Copyright (c) 2024 HP Development Company, L.P.