TITLE: HP Support Assistant
VERSION: 9.39.17.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP Support Assistant for supported computer models that
are using a supported operating system. HP Support Assistant allows HP customers
to discover, maintain, and troubleshoot their computer systems, and also allows
customers to contact HP to receive assistance.
PURPOSE: Routine
SOFTPAQ NUMBER: sp155262
SOFTPAQ FILE NAME: sp155262.exe
SOFTPAQ MD5: 96E8228D2B844B7C2B18A479CD841F10
SUPERSEDES: sp151723
EFFECTIVE DATE: September 26, 2024
CATEGORY: Software-Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
;Consumer Desktops;Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP Elite SFF 805 G9 Desktop PC
HP Pro Mini 400 G9 Desktop PC
HP Z1 G9 Tower Desktop PC
HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC
HP ZBook X G1i 16 inch Mobile Workstation PC
HP ZBook 8 G1as 14 inch Mobile Workstation PC
HP Pro SFF 280 G9 Desktop PC
HP Engage One Pro 19.5 G2 All-in-One System
HP 15.6 inch Laptop
HP ProDesk 4 SFF G1i Desktop AI PC
HP Pavilion Aero 13 Laptop
HP Slim S01-pF0xxx_S01-pF1xxxF2xxxF3xxxF4xxx Desktop
HP ZBook 8 G1ah 14 inch Mobile Workstation PC
HP OmniDesk AI Desktop
HP EliteBook 8 Flip G1i 13 inch Notebook AI PC
HP ProDesk 4 Tower G1i Desktop AI PC
HP OmniDesk Desktop
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-2xxx_TP01-3xxx_TP01-4xxx_ Desktop PC
HP ProBook 4 G1i 14 inch Notebook AI PC
HP ZHAN 99 Pro Tower G1i AI
HP ENVY TE01-0xxx_TE01-1xxx_TE01-2xxx_TE01-3xxx_TE01-4xxx_ Desktop
OMEN 16L Gaming Desktop
HP EliteBook X Flip G1i 14 AI
OMEN Transcend 14 14 inch Gaming Laptop
HP Pro SFF ZHAN 66 G9 Desktop PC
HP EliteBook 8 G1a 13 inch Notebook AI PC
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-0xxx_TG01-2xxx Desktop
HP EliteDesk 8 Mini G1i Desktop AI PC
HP 14 Laptop
HP ProOne 440 23.8 inch G9 All-in-One Desktop PC
HP Pro Tower 400 G9 PCI Desktop PC
HP EliteBook 6 G1a 14 inch Notebook Next Gen AI PC
HP Envy x360 16 inch Laptop
HP 255R 15.6 inch G10 Notebook PC
HP ENVY TE01-0xxx_TE01-1xxx Desktop
HP EliteStudio 8 All-in-One G1i 23.8 inch Desktop AI PC
HP EliteBook 6 G1a 14 inch Notebook AI PC
HP Z1 tower G1i Desktop PC
HP 250R 15.6 inch G9 Notebook PC
HP Pro Tower 480 G9 PCI Desktop PC
HP EliteBook 8 G1a 14 inch Notebook AI PC
OMEN 17.3 inch Gaming Laptop PC
HP Slim S01-aF0xxx_ S01-aF1xxxF2xxxF3xxxF4xxx Desktop
HP ZBook Ultra G1a 14 inch Mobile
HP Pro Tower 290 G9 PCI Desktop PC
HP Pro Tower 288 G9 PCI Desktop PC
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-2xxx Desktop
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-0xxx_TP01-2xxx Desktop PC
HP 250 15.6 inch G9 Notebook PC
HP ProDesk 4 Mini G1i Desktop AI PC
HP EliteBook 8 G1i 16 inch Notebook Next Gen AI PC
280 G4/290 G2
HP ProDesk 2 Tower G1a E AI
HP EliteDesk 8 SFF G1i Desktop AI PC
HP EliteDesk 8 Tower G1i E Desktop AI PC
HP EliteBook 6 G1i 16 inch Notebook AI PC
HP Pro Tower 280 G9 Desktop PC
HP Spectre x360 2-in-1 16 inch Laptop
HP 15.6 inch Laptop AI PC
HP ProBook 4 G1i 16 inch Notebook AI PC
HP EliteBook 6 G1i 14 inch Notebook AI PC
HP Pro Tower 280 G9 PCI Desktop PC
HP Engage Flex Mini G2 Retail System
HP ProDesk 2 Tower G1i
HP Elite Tower 680 G9 Desktop PC
HP EliteBook X G1a 14 inch Notebook Next Gen AI
HP ZBook 8 G1i 14 inch Mobile Workstation PC
HP Elite SFF 600 G9 Desktop PC
HP 250 15.6 inch G10 Notebook PC
HP EliteBook 8 G1i 13 inch Notebook AI PC
HP ProBook 4 G1ah 14 inch Notebook PC
HP Elite Tower 600 G9 Desktop PC
HP EliteBook 6 G1i 13 inch Notebook AI PC
HP Pro Tower ZHAN 99 G9 Desktop PC
HP EliteBook X G1i 14 AI
HP Pro Tower 280 G9 E PCI Desktop PC
HP ProBook 4 G1iR 14 inch Notebook PC
HP Fortis Flip G1i 11 inch
HP Pro Tower 288 G9 E PCI Desktop PC
HP EliteBook Ultra 14 G1i Notebook Next Gen AI PC
HP Pro Tower 200 G9 Desktop PC
HP Elite Tower 800 G9 Desktop PC
HP ProStudio 4 All-in-One G1i 23.8 inch Desktop AI PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ZBook 8 G1i 16 inch Mobile Workstation PC
HP ProDesk 2 Tower G1a AI
HP ProDesk 2 Tower G1i E
HP EliteBook 8 G1a 13 inch Notebook Next Gen AI PC
HP EliteBook 6 G1ah 16 inch Notebook PC
HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC
HP ZBook Fury G1i 16 inch Mobile Workstation PC
HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC
HP Pro SFF 290 G9 Desktop PC
HP EliteBook 8 G1a 14 inch Notebook Next Gen AI PC
HP EliteBook 6 G1iR 16 inch Notebook PC
HP 255 15.6 inch G10 Notebook PC
HP ProBook 4 G1ah 16 inch Notebook PC
HP Engage One Pro 15.6 G2 All-in-One System
HP Pro Tower 290 G9 E PCI Desktop PC
HP ProBook 4 G1a 14 inch Notebook AI PC
HP ProBook 4 G1iR 16 inch Notebook PC
HP 250RT 15.6 inch G9 Notebook PC
HP ProDesk 4 Tower G1i E Desktop AI PC
HP Elite Mini 600 G9 Desktop PC
HP ZBook Fury G1i 18 inch Mobile Workstation PC
HP Engage Flex Mini Retail System
HP EliteBook 6 G1iR 14 inch Notebook PC
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP Pro SFF 280 G9 Desktop PCHP Pro SFF 280 G9 Desk
HP Pro SFF 290 G9 Desktop PC
HP Pro SFF 400 G9 Desktop PC
HP EliteBook 6 G1a 16 inch Notebook AI PC
HP 256R 15.6 inch G9 Notebook PC
HP EliteStudio 8 All-in-One G1i 27 inch Desktop AI PC
HP Elite Tower 880 G9 Desktop PC
HP ZBook 8 G1ak 14 inch Mobile Workstation PC
HP 340S G7 Notebook PC
HP ProBook 4 G1a 16 inch Notebook AI PC
HP Pro Mini 260 G9 Desktop PC
HP Pro Tower 290 G9 Desktop PC
HP 250R 15.6 inch G10 Notebook PC
280 G5/290 G3
OMEN 17 17.3 inch Gaming Laptop
HP Elite Mini 805 G8 Desktop PC
HP Engage One Pro 23.8 G2 All-in-One System
HP Engage One Pro All-in-One System
HP Elite SFF 800 G9 Desktop PC
HP OmniBook Ultra 14 inch Laptop

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 11
Microsoft Windows 11 IoT Enterprise LTSC 24H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides various bug fixes.
PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2025 HP Development Company, L.P.