TITLE: HP PC Hardware Diagnostics Windows
VERSION: 2.6.3.0 REV: A PASS: 1.0
DESCRIPTION:
This package provides HP PC Hardware Diagnostics for supported computer models
that are running a supported operating system. HP PC Hardware Diagnostics
Windows allows HP customers to run diagnostic tests to determine if the computer
hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.
PURPOSE: Routine
SOFTPAQ NUMBER: sp155209
SOFTPAQ FILE NAME: sp155209.exe
SOFTPAQ MD5: 1CC210576FBCD0F15C52DCE9D848C32F
SUPERSEDES: sp153575
EFFECTIVE DATE: September 24, 2024
CATEGORY: Diagnostic
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Consumer Desktops;Desktops;Notebooks;Workstations
HARDWARE PRODUCT MODEL(S):
HP Pro Mini 400 G9 Desktop PC
HP Engage One Pro 19.5 G2 All-in-One System
OMEN 35L Gaming Desktop
HP OmniDesk AI Desktop
HP OmniDesk Desktop
HP ZHAN 99 Pro Tower G1i AI
OMEN 16L Gaming Desktop
HP EliteBook X Flip G1i 14 AI
HP 255R 15.6 inch G10 Notebook PC
HP EliteBook 635 Aero 13.3 inch G11 Notebook PC
HP 240R 14 inch G10 Notebook PC
HP ProDesk 2 Tower G1a E AI
HP ProDesk 2 Tower G1i
HP EliteBook X G1a 14 inch Notebook Next Gen AI
HP EliteBook X G1i 14 AI
HP Fortis Flip G1i 11 inch
HP EliteBook Ultra 14 G1i Notebook Next Gen AI PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ProDesk 2 Tower G1a AI
HP ProDesk 2 Tower G1i E
HP Engage One Pro 15.6 G2 All-in-One System
HP 250RT 15.6 inch G9 Notebook PC
HP Elite Mini 600 G9 Desktop PC
HP Engage Flex Mini Retail System
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP Pro Mini 260 G9 Desktop PC
HP 14 Laptop
HP Elite Mini 805 G8 Desktop PC
HP Engage One Pro 23.8 G2 All-in-One System

OPERATING SYSTEM(S):
Microsoft Windows 10 version 1709 (64-bit)
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11 IoT Enterprise LTSC 24H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Windows 10 IoT Enterprise 2019 LTSC 64-bit
Windows 10 IoT Enterprise 2021 LTSC 64-bit

LANGUAGE(S): Global

ENHANCEMENTS:
Update to HPIA v. 5.3.0.
Addition Battery Support.
Various Immediate Bug Fixes:
- Addressed PC reset issue pop-up.
- Addressed Drive recovery in control panel issue.
- Addressed unit Hibernation / shutdown issue.
- Addressed Battery Check fail issue.
PREREQUISITES:
- You must be logged on as an administrator to install this update.
- You must have a Microsoft Windows operating system.
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2025 HP Development Company, L.P.