TITLE: HP Connection Optimizer
VERSION: 2.0.20.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP Connection Optimizer (HP Sure Connect) for supported
computer models that are running a supported operating system. HP Sure Connect
automatically recovers the driver of a communications device that has stopped
functioning.
PURPOSE: Routine
SOFTPAQ NUMBER: sp146686
SOFTPAQ FILE NAME: sp146686.exe
SOFTPAQ MD5: 5fee3ee5e5dc6bf913f808110008a058
SUPERSEDES: sp142225
EFFECTIVE DATE: April 25, 2023
CATEGORY: Utility-Tools
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
;Consumer Desktops;Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
Victus by HP 15L Gaming Desktop PC
HP Elite SFF 805 G9 Desktop PC
HP EliteBook 835 13 inch G9 Notebook PC
HP EliteBook 645 14 inch G9 Notebook PC
HP EliteBook 8 G1i 16 inch Notebook AI PC
HP EliteBook 845 G8 Notebook PC
HP ZHAN 66 Pro 14 G4 Notebook PC
HP Pro Mini 400 G9 Desktop PC
HP Z1 G9 Tower Desktop PC
HP ProBook 445 14 inch G9 Notebook PC
HP ProBook x360 11 G7 Education Edition
HP Pro SFF 280 G9 Desktop PC
HP ZBook Firefly 14 inchG9 Mobile Workstation PC
HP ProBook x360 11 G5 Education Edition
HP 22 All-in-One
HP ZBook Fury 15.6 inchG8 Mobile Workstation PC
HP Engage One Pro 19.5 G2 All-in-One System
HP 15.6 inch Laptop
HP EliteBook 840 G8 Notebook PC
HP ProBook 440 G8 Notebook PC
HP Dragonfly 13.5 inch G4 Notebook PC
HP EliteBook 835 G8 Notebook PC
HP Engage Flex Pro Retail System
HP 23.8inch All-in-One
HP Pavilion 15 Laptop
OMEN 35L Gaming Desktop
HP Pavilion Aero 13 Laptop
HP 205 24 G8 All-in-One PC
HP EliteBook 850 G7 Notebook PC
HP EliteBook 845 14 inch G9 Notebook PC
HP ProBook 650 G8 Notebook PC
HP Pro x360 435 13.3 inch G10 Notebook
HP EliteBook x360 830 G8 Notebook PC
HP Pavilion x360 14 inch Laptop
HP EliteBook x360 1040 G8 Notebook PC
HP 17 17.3 Laptop
HP ZBook Power 16 inch G11 A Mobile Workstation PC
HP OmniDesk AI Desktop
HP 255 15.6 inch G9 Notebook PC
HP ProDesk 2 SFF G1i E
HP EliteBook 8 Flip G1i 13 inch Notebook AI PC
HP EliteBook 665 16 inch G11 Notebook PC
HP 285 Pro G8 Microtower PC
HP 240 14 inch G10 Notebook PC
HP ENVY 16 inch Laptop
HP EliteBook 846 G6 Notebook PC
HP EliteBook 840 14 inch G10 Notebook PC
HP Pavilion Plus 16 inch Laptop
HP OmniDesk Desktop
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-2xxx_TP01-3xxx_TP01-4xxx_ Desktop PC
HP 15 15.6 Laptop
HP EliteBook 845 G7 Notebook PC
HP ENVY x360 15.6 inch Laptop
HP Pro Tower 280 G9 E PCI Desktop PC
HP EliteBook 835 13 inch G11 Notebook PC
HP ZHAN 99 Pro Tower G1i AI
HP ProBook 450 G8 Notebook PC
HP ZHAN 66 Pro A 14 inch G5 Notebook PC
HP EliteDesk 805 G8 Desktop Mini PC
HP Engage Flex Pro -C G2 Retail System
OMEN 16L Gaming Desktop
HP OmniBook X 14 inch Laptop
HP EliteBook X Flip G1i 14 AI
HP ZBook Studio 16 inch G11 Mobile Workstation PC
HP 250 G8 Notebook PC
OMEN Transcend 14 14 inch Gaming Laptop
HP ProBook 445 14 inch G10 Notebook PC
Victus by HP 15.6 inch Gaming Laptop
HP Pro SFF ZHAN 66 G9 Desktop PC
HP 250G8 Notebook PC
HP ProBook 455 15.6 inch G9 Notebook PC
HP Pavilion x360 15 Convertible
HP Pavilion Plus 14 inch Laptop
HP EliteDesk 8 Mini G1i Desktop AI PC
HP EliteBook 840 G6 Notebook PC
HP Elite x360 830 13 inch G11 Notebook PC
HP ProBook 640 G8 Notebook PC
HP EliteBook 860 16 inch G9 Notebook PC
HP ZBook Create G7 Notebook PC
HP All-in-One
HP ProOne 440 23.8 inch G9 All-in-One Desktop PC
HP EliteBook 645 14 inch G10 Notebook PC
HP 14 Laptop
HP Pro Tower 400 G9 PCI Desktop PC
HP 240RT G9 Notebook PC
HP Envy x360 16 inch Laptop
OMEN by HP 16.1 inch Gaming Laptop
HP Pavilion x360 14 Convertible
HP 255R 15.6 inch G10 Notebook PC
HP M01-F0xxx_M01-F1xxxF2xxxF3xxx Desktop PC
HP Pro Tower 288 G9 E PCI Desktop PC
HP Pro x360 Fortis 11 inch G9 Notebook PC
HP ZBook Firefly 14 inch G11 A Mobile Workstation PC
HP EliteBook 630 13.3 inch G11 Notebook PC
HP 295 G8 Microtower PC
HP ProOne 245 23.8 inch G10 All-in-One Desktop PC
HP 250R 15.6 inch G9 Notebook PC
HP ProBook Fortis 14 inch G9 Notebook PC
HP 205 Pro G4 22 All-in-One PC
HP Pro Tower 480 G9 PCI Desktop PC
HP ZBook Fury 16 G10 Mobile Workstation PC
HP 23.8 inch All-in-One
HP ZBook Firefly 15.6 inchG8 Mobile Workstation PC
HP ProBook 450 15.6 inch G9 Notebook PC
HP ZBook Fury 16 G9 Mobile Workstation PC
HP ProOne 400 20 G6 All-in-One PC
HP EliteBook 635 Aero 13.3 inch G11 Notebook PC
HP ProBook x360 435 G8 Notebook PC
HP Slim S01-aF0xxx_ S01-aF1xxxF2xxxF3xxxF4xxx Desktop
Victus by HP 16.1 inch Gaming Laptop
HP ZBook Ultra G1a 14 inch Mobile
HP ZHAN 66 Pro 14 inch G5 Notebook PC
HP Dragonfly Folio 13.5 inch G3 Notebook PC
HP Pro Tower 290 G9 PCI Desktop PC
HP ENVY TE01-0xxx_TE01-1xxx_TE01-2xxx_TE01-3xxx_TE01-4xxx_ Desktop
HP ZHAN 99 G4 Mobile Workstation
HP ZBook Fury 17.3 inchG8 Mobile Workstation PC
HP ProBook 445 G7 Notebook PC
HP M01-F0xxx_M01-F1xxxF3xxxF4xxx_N01-F0xxxF3xxx F4xxx Desktop PC
HP ZBook Power 16 inch G11 Mobile Workstation PC
HP EliteBook 830 G8 Notebook PC
HP Pro Tower 288 G9 PCI Desktop PC
HP 14 inch Laptop
HP ZHAN 66 Pro A 23.8 inch G10 All-in-One Desktop PC
HP 250 15.6 inch G9 Notebook PC
HP ProDesk 4 Mini G1i Desktop AI PC
HP Elite x360 1040 14 inch G9 Notebook PC
HP ZHAN 66 Pro A 14 G4 Notebook PC
HP Pavilion 15 15.6 Laptop
HP EliteBook 640 14 inch G10 Notebook PC
HP Pavilion Aero 13.3 inch Laptop
HP EliteBook 835 13 inch G10 Notebook PC
HP Pavilion 23.8 inch All-in-One
HP 240R 14 inch G10 Notebook PC
HP ZBook Power G7 Mobile Workstation
HP Elite Dragonfly G2 Notebook PC
HP Mini Conferencing PC with Microsoft Teams Rooms
HP ZBook Power 15.6 inch G8 Mobile Workstation PC
HP ProDesk 2 Tower G1a E AI
HP Envy 17.3 inch Laptop
HP Pro x360 435 13.3 inch G9 Notebook
HP EliteBook 845 14 inch G11 Notebook PC
HP ZBook Studio G7 Mobile Workstation
HP Pro Tower 280 G9 Desktop PC
HP Spectre x360 2-in-1 16 inch Laptop
HP 27inch All-in-One
HP 240 G8 Notebook PC
HP 240R 14 inch G9 Notebook PC
HP ENVY x360 14 inch Laptop
HP EliteBook 845 14 inch G10 Notebook PC
HP EliteDesk 880 G8 Tower PC
HP Elite x360 830 13 inch G9 Notebook PC
HP Mini IP Conferencing PC with Microsoft Team Rooms
HP Elite x360 1040 14 inch G11 Notebook PC
HP 205 Pro 24 G8 All-in-One PC
HP ProBook 455 G8 Notebook PC
HP ProBook 650 G7 Notebook PC
HP Elite x360 1040 14 inch G10 Notebook PC
HP Pro Tower 280 G9 PCI Desktop PC
HP ZHAN 66 Pro G3 22 All-in-One PC
HP ProBook x360 435 G7 Notebook PC
HP Envy x360 14 inch Laptop
HP Engage Flex Mini G2 Retail System
HP Engage Flex Pro G2 Retail System
HP 245 14 inch G9 Notebook PC
HP ProDesk 2 Tower G1i
HP Elite Tower 680 G9 Desktop PC
HP EliteBook 1040 14 inch G10 Notebook PC
HP EliteBook X G1a 14 inch Notebook Next Gen AI
HP ZBook 8 G1i 14 inch Mobile Workstation PC
HP Elite SFF 600 G9 Desktop PC
HP EliteBook 650 15.6 inch G10 Notebook PC
HP 250 15.6 inch G10 Notebook PC
HP EliteBook 8 G1i 13 inch Notebook AI PC
HP ProBook 650 G5 Notebook PC
HP ZHAN A 14 inch G6 Notebook PC
HP EliteBook 1040 14 inch G9 Notebook PC
HP EliteBook 1040 14 inch G11 Notebook PC
HP ENVY 34 inch All-in-One
HP Elite Tower 600 G9 Desktop PC
HP Pavilion 16 16 inch Laptop
HP ZBook Studio 15.6 inch G8 Mobile Workstation PC
HP ZHAN 66 Pro 15 G3 Notebook PC
HP Pro Tower ZHAN 99 G9 Desktop PC
HP 205 G4 22 All-in-One PC
HP Elite x360 830 13 inch G10 Notebook PC
HP Elite x2 G4 Tablet
HP 27 inch All-in-One
HP ProBook 440 14 inch G11 Notebook PC
HP EliteBook 655 15.6 inch G10 Notebook PC
Victus by HP 16 Laptop PC
HP EliteBook 830 13 inch G11 Notebook PC
HP EliteDesk 800 G8 Tower PC
HP EliteBook X G1i 14 AI
HP ProOne 600 G6 22 All-in-One PC
HP Pro Tower 280 G9 E PCI Desktop PC
HP ProBook 430 G7 Notebook PC
HP EliteBook 840 Aero G8 Notebook PC
HP ZBook Fury 15 G7 Mobile Workstation
HP ProBook 635 Aero G7 Notebook PC
HP 34 inch All-in-One Desktop
HP ZBook Fury 17 G7 Mobile Workstation
OMEN by HP Transcend 16 16 inch Gaming Laptop
HP 470 17 inch G9 Notebook PC
HP EliteBook 640 14 inch G11 Notebook PC
HP ProBook 640 G7 Notebook PC
HP ProBook 455 G7 Notebook PC
HP Fortis Flip G1i 11 inch
HP Pro Tower 288 G9 E PCI Desktop PC
HP EliteBook Ultra 14 G1i Notebook Next Gen AI PC
HP Presence 27 All-in-One with Zoom Rooms
HP Envy 17 17.3 inch Laptop
HP ZBook Firefly 14 G7 Mobile Workstation
HP Pro Tower 200 G9 Desktop PC
HP Elite Tower 800 G9 Desktop PC
HP EliteBook 650 15.6 inch G9 Notebook PC
HP ZBook Firefly 16 inchG9 Mobile Workstation PC
HP EliteBook 645 14 inch G11 Notebook PC
HP OmniBook 7 16 inch Laptop
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP ZBook 8 G1i 16 inch Mobile Workstation PC
HP EliteBook x360 1030 G8 Notebook PC
HP EliteBook 840 14 inch G9 Notebook PC
HP ProDesk 2 Tower G1a AI
HP ProDesk 2 Tower G1i E
HP Elite Dragonfly Notebook PC
HP ZBook Firefly 14 inch G11 Mobile Workstation PC
HP Envy x360 15.6 inch Laptop
HP ZBook Firefly 14 inch G10 Mobile Workstation PC
HP ProOne 66 Pro 20 G6 All-in-One PC
HP 15 Laptop
HP ProBook 450 15.6 inch G10 Notebook PC
HP ProBook 455 15.6 inch G10 Notebook PC
HP ZBook Firefly 15 G7 Mobile Workstation
HP EliteBook 835 G7 Notebook PC
HP ZHAN 99 Pro A G4 Microtower PC
HP Pro SFF 290 G9 Desktop PC
HP Presence 24 All-in-One with Zoom Rooms
HP Elite x2 G8 Tablet
HP EliteDesk 800 G8 Small Form Factor PC
HP ProBook 440 14 inch G10 Notebook PC
HP EliteBook 860 16 inch G11 Notebook PC
HP ZBook Firefly 14 inchG8 Mobile Workstation PC
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-0xxx_TP01-2xxx Desktop PC
HP ProBook 445 G8 Notebook PC
HP OmniBook 5 16 Laptop
HP ProBook x360 11 G6 Education Edition
HP Stream 11 Laptop
HP Pro x360 Fortis 11 inch G10 Notebook PC
HP ZBook Power 15.6 inchG9 Mobile Workstation PC
HP ENVY x360 13.3 inch Laptop
HP 255 15.6 inch G10 Notebook PC
HP EliteBook x360 830 G7 Notebook PC
HP ZHAN 66 Pro 14 G3 Notebook PC
HP Engage One Pro 15.6 G2 All-in-One System
HP ENVY 17.3 inch Laptop
HP Pro Tower 290 G9 E PCI Desktop PC
HP EliteBook 840 G7 Notebook PC
HP EliteBook 855 G7 Notebook PC
HP ZBook Power 15.6 inch G10 Mobile Workstation PC
HP ZBook Studio 16 inch G10 Mobile Workstation PC
HP Pavilion 27 inch All-in-One
HP ProBook 445 14 inch G11 Notebook PC
HP 250RT 15.6 inch G9 Notebook PC
HP EliteBook 850 G8 Notebook PC
HP Z1 G8 Tower Desktop PC
HP ProBook 635 Aero G8 Notebook PC
HP OmniBook X 16 inch Laptop
HP ProBook 630 G8 Notebook PC
HP EliteBook 660 16 inch G11 Notebook PC
OMEN by HP 40L Gaming Desktop
HP Elite Mini 600 G9 Desktop PC
HP ZHAN 14 inch G7 Notebook PC
HP ZBook Firefly 16 inch G10 Mobile Workstation PC
HP ProBook 465 16 inch G11 Notebook PC
HP Slim S01-pF0xxx_S01-pF1xxxF2xxxF3xxxF4xxx Desktop
HP ProBook 440 G7 Notebook PC
OMEN by HP 17 Laptop PC
HP EliteBook 640 14 inch G9 Notebook PC
HP Elite Dragonfly Max Notebook PC
HP ProOne 440 20 G6 All-in-One PC
HP 17 Laptop
HP Elite Dragonfly 13.5 inch G3 Notebook PC
HP Pro Tower 290 G9 E PCI Desktop PC
HP Engage Flex Mini Retail System
HP ZHAN 14 inch G6 Notebook PC
HP ProBook 440 14 inch G9 Notebook PC
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP Pro SFF 280 G9 Desktop PCHP Pro SFF 280 G9 Desk
HP EliteBook 860 16 inch G10 Notebook PC
HP Pavilion 14 Laptop
HP Pro SFF 290 G9 Desktop PC
HP Pro SFF 400 G9 Desktop PC
HP ProOne 240 23.8 inch G10 All-in-One Desktop PC
HP 285 G8 Microtower PC
HP Pro Tower 280 G9 E PCI Desktop PC
HP Spectre x360 2-in-1 14 inch Laptop
HP ProBook 450 G7 Notebook PC
HP 256R 15.6 inch G9 Notebook PC
HP ZBook Studio 16 inch G9 Mobile Workstation PC
HP 240 14 inch G9 Notebook PC
HP EliteBook 865 16 inch G11 Notebook PC
HP 205 Pro 22 All-in-One PC
HP ZBook Firefly 16 inch G11 Mobile Workstation PC
HP Elite Tower 880 G9 Desktop PC
HP EliteBook 655 15.6 inch G9 Notebook PC
HP ZBook Fury 16 G11 Mobile Workstation PC
HP EliteBook 630 13 inch G9 Notebook PC
HP ZHAN 99 Pro 23.8 inch G9 All-in-One Desktop PC
HP Pavilion 31.5 inch All-in-One
OMEN 16 16.1 inch Gaming Laptop
HP EliteBook 830 13 inch G9 Notebook PC
HP Pro x360 Fortis 11 inch G11 Notebook PC
HP ProBook 430 G8 Notebook PC
HP EliteBook 830 13 inch G10 Notebook PC
HP Pro Tower 290 G9 Desktop PC
HP Engage Go 10 Mobile System
HP 250R 15.6 inch G10 Notebook PC
HP EliteBook 630 13.3 inch G10 Notebook PC
OMEN 17 17.3 inch Gaming Laptop
HP 245 14 inch G10 Notebook PC
HP Engage Go 13.5 inch Mobile System
HP Elite Mini 805 G8 Desktop PC
HP EliteBook 830 G7 Notebook PC
HP Engage One Pro 23.8 G2 All-in-One System
HP EliteBook 8 G1i 14 inch Notebook AI PC
HP 470 17 inch G10 Notebook PC
HP EliteBook 865 16 inch G10 Notebook PC
HP ProBook Fortis 14 inch G10 Notebook PC
HP Engage One Pro All-in-One System
HP EliteBook 865 16 inch G9 Notebook PC
HP Elite SFF 800 G9 Desktop PC
HP EliteBook x360 1030 G7 Notebook PC
HP ProBook 460 16 inch G11 Notebook PC
HP Engage Flex Pro-C Retail System
OMEN 16 16.0 inch Gaming Laptop
HP EliteBook 855 G8 Notebook PC
HP EliteBook 840 14 inch G11 Notebook PC

OPERATING SYSTEM(S):
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11 IoT Enterprise GAC 22H2 (64-bit)
Microsoft Windows 11 IoT Enterprise GAC 23H2 (64-bit)
Microsoft Windows 11 IoT Enterprise LTSC 24H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Microsoft Windows 11 version 24H2 (64-bit)
Windows 10 IoT Enterprise 2021 LTSC 64-bit

LANGUAGE(S): Global

PREREQUISITES: NONE
HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

Copyright (c) 2025 HP Development Company, L.P.