TITLE: HP Sure Run
VERSION: 5.0.3.29 REV: a PASS: 1
DESCRIPTION:
HP Sure Run is responsible for monitoring software applications against
malicious attacks and performing recovery as appropriate.
PURPOSE: Routine
SOFTPAQ NUMBER: sp143883
SOFTPAQ FILE NAME: sp143883.exe
SOFTPAQ MD5: d08fb9769cfbb9ca0a4e5179cea9f096
SUPERSEDES: sp142271
EFFECTIVE DATE: December 06, 2022
CATEGORY: Software-Security
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Desktops;Notebooks
HARDWARE PRODUCT MODEL(S):
HP EliteBook 835 13 inch G9 Notebook PC
HP EliteBook 645 14 inch G9 Notebook PC
HP EliteBook 845 G8 Notebook PC
HP Z1 G9 Tower Desktop PC
HP ProBook 445 14 inch G9 Notebook PC
HP ZBook Firefly 14 inchG9 Mobile Workstation PC
HP ZBook Fury 15.6 inchG8 Mobile Workstation PC
HP EliteBook 840 G8 Notebook PC
HP Dragonfly 13.5 inch G4 Notebook PC
HP EliteBook 835 G8 Notebook PC
HP Engage Flex Pro Retail System
HP EliteBook 850 G7 Notebook PC
HP EliteBook 845 14 inch G9 Notebook PC
HP Pro x360 435 13.3 inch G10 Notebook
HP EliteBook x360 830 G8 Notebook PC
HP EliteBook x360 1040 G8 Notebook PC
HP EliteBook 840 14 inch G10 Notebook PC
HP EliteBook 845 G7 Notebook PC
HP ProBook 445 14 inch G10 Notebook PC
HP EliteBook 735 G6 Notebook PC
HP ProBook 455 15.6 inch G9 Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 860 16 inch G9 Notebook PC
HP EliteBook 645 14 inch G10 Notebook PC
HP ZBook Fury 16 G10 Mobile Workstation PC
HP ZBook Firefly 15.6 inchG8 Mobile Workstation PC
HP ProBook 450 15.6 inch G9 Notebook PC
HP ZBook Fury 16 G9 Mobile Workstation PC
HP Dragonfly Folio 13.5 inch G3 Notebook PC
HP ZBook Fury 17.3 inchG8 Mobile Workstation PC
HP EliteBook 830 G8 Notebook PC
HP Elite x360 1040 14 inch G9 Notebook PC
HP EliteBook 640 14 inch G10 Notebook PC
HP EliteDesk 800 G6 Tower PC
HP EliteBook 836 G6 Notebook PC
HP ProDesk 600 G6 Microtower PC
HP Elite Dragonfly G2 Notebook PC
HP Pro x360 435 13.3 inch G9 Notebook
HP Elite x360 830 13 inch G9 Notebook PC
HP Elite x360 1040 14 inch G10 Notebook PC
HP ProOne 66 Pro 22 G6 All-in-One PC
HP EliteBook 1040 14 inch G10 Notebook PC
HP Elite SFF 600 G9 Desktop PC
HP EliteBook 650 15.6 inch G10 Notebook PC
HP EliteBook 1040 14 inch G9 Notebook PC
HP Elite Tower 600 G9 Desktop PC
HP Elite x360 830 13 inch G10 Notebook PC
HP EliteBook 655 15.6 inch G10 Notebook PC
HP ProOne 600 22 G6 All-in-One PC
HP EliteDesk 800 G6 Desktop Mini PC
HP EliteBook 840 Aero G8 Notebook PC
HP ZBook Firefly 14 G7 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP Elite Tower 800 G9 Desktop PC
HP EliteBook 650 15.6 inch G9 Notebook PC
HP ZBook Firefly 16 inchG9 Mobile Workstation PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP Elite Mini 800 G9 Desktop PC
HP EliteOne 870 27 inch G9 All-in-One Desktop PC
HP EliteBook x360 1030 G8 Notebook PC
HP EliteBook 840 14 inch G9 Notebook PC
HP ProBook 450 15.6 inch G10 Notebook PC
HP EliteDesk 800 G6 Small Form Factor PC
HP ProBook 455 15.6 inch G10 Notebook PC
HP ZBook Firefly 15 G7 Mobile Workstation
HP EliteBook 835 G7 Notebook PC
HP Elite x2 G8 Tablet
HP ProBook 440 14 inch G10 Notebook PC
HP ZBook Firefly 14 inchG8 Mobile Workstation PC
HP ZBook Power 15.6 inchG9 Mobile Workstation PC
HP EliteBook x360 830 G7 Notebook PC
HP ZBook Firefly 14 inch G10 Mobile Workstation PC
HP EliteOne 800 27 G6 All-in-One PC
HP EliteBook 840 G7 Notebook PC
HP EliteBook 855 G7 Notebook PC
HP ZBook Studio 16 inch G10 Mobile Workstation PC
HP ZBook 14u G6 Mobile Workstation
HP EliteBook 745 G6 Notebook PC
HP EliteBook 850 G8 Notebook PC
HP EliteBook 830 G6 Notebook PC
HP ProBook 635 Aero G8 Notebook PC
HP Elite Mini 600 G9 Desktop PC
HP ZBook Firefly 16 inch G10 Mobile Workstation PC
HP EliteBook 640 14 inch G9 Notebook PC
HP Elite Dragonfly 13.5 inch G3 Notebook PC
HP ProDesk 600 G6 Small Form Factor PC
HP Engage Flex Mini Retail System
HP ProBook 440 14 inch G9 Notebook PC
HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC
HP EliteBook 860 16 inch G10 Notebook PC
HP ProDesk 600 G6 Desktop Mini PC
HP ZBook Studio 16 inch G9 Mobile Workstation PC
HP EliteBook 655 15.6 inch G9 Notebook PC
HP EliteBook x360 1040 G6 Notebook PC
HP EliteBook 630 13 inch G9 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP EliteBook 830 13 inch G9 Notebook PC
HP EliteBook 830 13 inch G10 Notebook PC
HP ZBook Power 15.6 inch G10 Mobile Workstation PC
HP Engage Go 10 Mobile System
HP EliteBook 630 13.3 inch G10 Notebook PC
HP Engage Go 13.5 inch Mobile System
HP EliteBook 830 G7 Notebook PC
HP Engage One Pro All-in-One System
HP EliteBook 865 16 inch G9 Notebook PC
HP ProDesk 600 G6 PCI Microtower PC
HP Elite SFF 800 G9 Desktop PC
HP Engage Flex Pro-C Retail System
HP EliteBook 855 G8 Notebook PC

OPERATING SYSTEM(S):
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 10 IoT version 1507(64-bit)
Microsoft Windows 10 on ARM (64-bit)
Microsoft Windows 10 version 1507 (64-bit)
Microsoft Windows 10 version 1511 (64-bit)
Microsoft Windows 10 version 1607 (64-bit)
Microsoft Windows 10 version 1703 (64-bit)
Microsoft Windows 10 version 1709 (64-bit)
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
Microsoft Windows 11 version 23H2 (64-bit)
Windows 10 IoT Enterprise 2016 LTSB 64-bit
Windows 10 IoT Enterprise 2019 LTSC 64-bit
Windows 10 IoT Enterprise 2021 LTSC 64-bit

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides the updated HP Sure Run software.
PREREQUISITES:
- If a clean install of the Operating System has been performed, HSA Fusion for
commercial version 1.37.2560.0 or newer must first be installed.
HOW TO USE:
Recommended HP Sure Run Installation Instructions:

1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

New Install:

1. Right click SP143883 and select Run as Administrator.

2. If the User Account Control appears, select Yes.

3. On the HP Sure Run wizard screen, verify that the version is correct, then
select Next.

4. Select I accept the terms in the license agreement, then select Next.

5. Remove Installation Files - choose an option or accept the default, then
select Next.

6. Select Finish.

A series of messages is displayed as the installation program runs. Select the
following responses:

7. Welcome to the InstallShield Wizard for HP Sure Run, select Next.

8. Ready to Install the Program, select Install.

9. InstallShield Wizard Completed, click Finish.

Upgrade:

IMPORTANT: Uncheck HP Sure Run in HP Client Security Manager, then select
Submit.

1. Right Click SP143883 and select Run as Administrator.

2. If the User Account Control appears, select Yes.

3. On the HP Sure Run wizard screen, verify that the version is correct, then
select Next.

4. Select I accept the terms in the license agreement, then select Next.

5. Remove Installation Files - choose an option or accept the default, then
select Next.

6. Select Finish.

A series of messages is displayed as the upgrade runs. Select the following
responses:

7. This setup will perform an upgrade, select Yes.

8. Resuming the InstallShield Wizard, select Next.

9. Files in Use, select OK.

10. The setup was unable to automatically close, select OK.

11. InstallShield Wizard Completed, select Finish.

Provisioning HP Sure Run:

1. To start HP Sure Run, click the Windows key and type HP Client Security
Manager.

2. Select HP Client Security.

3. Select Sure Run.

4. If the User Account Control appears, select Yes.

5. Check Enable HP Sure Run, then select Submit.

6. Enter the 6-8-digit pin number, then select Submit.

7. Select OK.

8. Reboot is required, select Yes.

Copyright (c) 2022 HP Development Company, L.P.