TITLE: HP PC Docks and Displays Diagnostics Windows

VERSION: 2.0.0.0 REV: A PASS: 1.0
DESCRIPTION:
This package provides HP PC Docks and Displays Diagnostics for supported
computer models that are running a supported operating system.
HP PC Docks and Displays Diagnostics Windows will allows HP customers to run
diagnostic tests to determine if the Dock and/or Display hardware is functioning
properly.
The tool runs within the Windows operating system in order to diagnose these
failures.

PURPOSE: Routine
SOFTPAQ NUMBER: SP139642
SOFTPAQ FILE NAME: sp139642.exe
SOFTPAQ MD5: 5f2c31f7b0c52b11af305a4d902829a4
SUPERSEDES: SP135891
EFFECTIVE DATE: May 18, 2022
CATEGORY: Diagnostic
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Thin Clients

HARDWARE PRODUCT MODEL(S):
HP Z640 Workstation
HP Z840 Workstation
HP Z440 Workstation

OPERATING SYSTEM(S):
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 20H2 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 1909 (64-bit)
Microsoft Windows 10 version 1903 (64-bit)
Microsoft Windows 10 version 1809 (64-bit)
Microsoft Windows 10 version 1803 (64-bit)
Microsoft Windows 10 version 1709 (64-bit)
Microsoft Windows 10 version 1703 (64-bit)
Microsoft Windows 10 version 1607 (64-bit)
Microsoft Windows 10 version 1511 (64-bit)
Microsoft Windows 10 version 1507 (64-bit)
Microsoft Windows 11 version 21H2 (64-bit)

LANGUAGE(S): Global

ENHANCEMENTS:
- Added 'WAIT' message for solutions or actions that require long responses to
inform users of potential delays. - For supported docks, the 'health check',
'enable,' and 'disable' solutions perform their functions on the primary device
and all internal devices that can be detected. - Added 'Monitor Configuration
Check' for 'HP Thunderbolt Dock G2' and 'HP USB-C Dock G5' only where there is a
monitor count limitation. - Added 'Power Cycle Dock' solution for 'HP
Thunderbolt Dock G2', 'HP USB-C Dock G5' and 'HP USB-C/A Universal Dock G2'. -
Added Customer Advisories c08060575 for HP USB-C/A Universal Dock G2 - Added
Manageability feature - Tool will function fully for user with administrative
privileges to run from a remote location on the local machine. - Added automatic
local database update feature via HP authorized network

PREREQUISITES:
Must have Windows 10 64bits (or higher) installed.

HOW TO USE:
NOTE: To install the software in this package, you must be logged in with
Administrator privileges.

1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions to
unpack the files to C:\SWSETUP\SP139642 or another directory of your choice.

NOTE: After double-clicking the downloaded file, select This program installed
correctly on the Program Compatibility Assistant screen. This message is
displayed by the protection mechanism of Microsoft Windows.


Copyright (c) 2022 HP Development Company, L.P.