TITLE: HP Windows Hardware Diagnostics

VERSION: 1.6.4.0 REV: A PASS: 1.0
DESCRIPTION:
This package provides the HP PC Hardware Diagnostics Windows for the supported
models running a supported operating system. The HP PC Hardware Diagnostics
provides Windows-based hardware diagnostics for the supported models which is
used to validate if system hardware is functioning correctly.

PURPOSE: Recommended
SOFTPAQ FILE NAME: sp102397.exe
SOFTPAQ MD5: 5ded23ddc63348b2958215d036fc0b26
SUPERSEDES: SP101422
EFFECTIVE DATE: April 24, 2020
CATEGORY: Diagnostic
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Desktops;Notebooks;Consumer Desktops

HARDWARE PRODUCT MODEL(S):
HP ENVY x360 13 Convertible PC
HP ENVY x360 15 Convertible PC
HP Spectre x360 15 Convertible
HP 200 G4 21.5-in AiO
HP 200 Pro G4 21.5-in AiO
HP Pavilion 24 All-in-One PC
HP Pavilion 27 All-in-One PC
HP Z2 Mini
HP Z2 SFF
HP Z2 Tower
HP Pavilion x360
HP 17 Laptop
HP ENVY 795-0xxx Desktop
HP Pavilion Gaming 790-0xxx Desktop
280 G3
290 G1
HP Pavilion 24-b3XX All-in-One PC
HP 14 Laptop
HP 245 G7 Notebook PC
HP 14s Laptop
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-2xxx Desktop
HP Pavilion x360 15 Convertible
HP Pavilion 24-r0xx All-in-One PC
HP Pavilion 24-r1xx All-in-One PC
HP Pavilion 27-r0xx All-in-One PC
HP Pavilion 27-r1xx All-in-One PC
HP Pavilion 590-a0xxx Desktop PC
HP Pavilion 590-p0xxx Desktop PC
HP Pavilion 595-p0xxx Desktop PC
280 G4
282 G4
288 G4
290 G2
HP Pavilion Gaming 690-0xxx Desktop
285 G3
Pro A
HP 390-0xxx Desktop PC
OMEN 25L Desktop
OMEN 30L Desktop
HP 15 Laptop
HP All-in-One PC All-in-One
HP 22 All-in-One
HP 24 All-in-One
HP ZBook 15v G5 Mobile Workstation
HP Engage Flex Pro-C Retail System
HP Engage Flex Pro Retail System
OMEN by HP 875-0xxx Desktop PC
OMEN by HP 875-1xxx Desktop PC
HP Engage One All-In-One, Model 141
HP RP9 G1 AiO Retail System, Model 9015
HP RP9 G1 AiO Retail System, Model 9018
HP MP9 G2 Retail System
HP RP5 Retail System Model 5810

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 8 32 Edition
Microsoft Windows 8 64 Edition
Microsoft Windows 8 Enterprise 32 Edition
Microsoft Windows 8 Enterprise 64 Edition
Microsoft Windows 8 Multi-Language 32 Edition
Microsoft Windows 8 Multi-Language 64 Edition
Microsoft Windows 8 Professional 32 Edition
Microsoft Windows 8 Professional 64 Edition
Microsoft Windows 8.1 32 Bit
Microsoft Windows 8.1 32-bit Emerging Markets
Microsoft Windows 8.1 32-bit Enterprise
Microsoft Windows 8.1 32-bit Multi-Language
Microsoft Windows 8.1 32-bit Professional
Microsoft Windows 8.1 32-bit Professional for Education
Microsoft Windows 8.1 32-bit Small Screen Touch Edition
Microsoft Windows 8.1 64 Bit
Microsoft Windows 8.1 64-bit Emerging Markets
Microsoft Windows 8.1 64-bit Enterprise
Microsoft Windows 8.1 64-bit Multi-Language
Microsoft Windows 8.1 64-bit Professional
Microsoft Windows 8.1 64-bit Professional for Education
Microsoft Windows 8.1 64-bit Small Screen Touch Edition
Microsoft Windows 8.1 64-bit with Bing for Tablet
Microsoft Windows Embedded 8.1 Industry 32-Bit
Microsoft Windows Embedded 8.1 Industry 64-Bit
Microsoft Windows Embedded POSReady
Microsoft Windows Embedded POSReady 7 32-Bit
Microsoft Windows Embedded POSReady 7 64-Bit
Microsoft Windows Embedded Standard 2009
Microsoft Windows Embedded Standard 7 32
Microsoft Windows Embedded Standard 7 64
Microsoft Windows Embedded Standard 7E 32-Bit
Microsoft Windows Embedded Standard 7E 64-Bit
Microsoft Windows Embedded Standard 7P 32-Bit
Microsoft Windows Embedded Standard 7P 64-Bit
Microsoft Windows Embedded Standard 8 64-Bit

LANGUAGE(S): Global

ENHANCEMENTS:
- Adds QR Code feature
- Updates Keyboard Test
- Changes Keyboard layout
- Updates / Adds OFC HP State Data Library to support HP Support Assistant
- Updates test results page
- Adds troubleshooting steps to:
Audio Test
Keyboard Test
Mouse Test
Video Palette Test

FIXES:
- Fixes bugs in IRQ test

PREREQUISITES:
- You must be logged on as an administrator to install this update.
- Windows .NET Framework 4.5.2 or higher is required.
- Internet Explorer 11 or higher is required.

HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.


Copyright (c) 2020 HP Development Company, L.P.