This chapter gives helpful information and troubleshooting tips for system administrators using Samsung Installer.
Samsung provides convenient installation methods useful for administrators. Administrators can remotely install the machine driver to multiple client computers or use command window to install the driver at once. Administrators can also make their own installation package for distribution.
Check the system requirements before installing the machine’s driver (See System requirements).
Remote Installation is provided under
menu. It is provided for administrators to remotely install device drivers and application software to multiple client computers. To use remote installation, you must configure at least one group. Multiple client computers can be added to a group that has the same installation configuration. Installation configuration includes device drivers or application software to be installed, port used for printing, default printer, printer name, sharing information and etc.
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For remote installation, all client computers must be joined to a domain or a workgroup and file sharing must be enabled to be accessed by remote installer software on both server and client sides. If you cannot access the client computers, you might need to disable the option on the client computers. |
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You need to be a member of domain administrator to use . |
Make sure that the machine is connected to the network or USB and powered on.
Insert the supplied software CD into your CD-ROM drive.
The software CD should automatically run and an installation window appears.
If the installation window does not appear, click
and then . Type X:\ , replacing “X” with the letter which represents your drive. Click .If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click
> > > .Type X:\
replacing “X” with the letter which represents your drive and click .If the
window appears in Windows Vista, click in field, and click in the windows.If the
window appears in Windows 7 and Windows 2008 Server R2, click in field, and click in the windows.Select
> .If necessary, select a language from the drop-down list.
Read
, and select . Then, click .window appears.
Click
.To use remote installation, you need at least a group. If you have already created a group, load the group you want and go to step 16.
: You can edit groups.
: You can load groups.
: You can delete groups.
window appears. Select and type in the administrator’s , and .
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If your company has no domain network environment, you can use Workgroup Remote Installation). (See |
Click
.window appears.
Type in the group name in the
field.Add the client computers to be in the group to the right side panel.
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window appears.
Select the driver(s) and application software(s) you want to install and click
.window appears.
Select the printer connection type and click
.If you selected
, , type in the IP address or host name in the information field than click . when you are finished, click .The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.
window appears.
Check the group information and click
.
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shows the path of default folder which stores the created group information. The group information file will be created as “<group_name>.RGI. You can change the path by clicking the button. |
window appears again.
Select the group(s) and click
to start remote installation.Remote installation begins, you can see the installation status from the window.
When installation is completed,
window appears.Check the result. For failed client computers, you can reinstall again by clicking the
button.
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For failed client computers, you can check the log file which is created in the client computers. |
You can also use remote installation method with workgroups.
If your company has no domain network environment, you should use
.
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If the client computer uses Windows Vista or higher, ID should be . |
Make sure that the machine is connected to the network or USB and powered on.
Insert the supplied software CD into your CD-ROM drive.
The software CD should automatically run and an installation window appears.
If the installation window does not appear, click
and then . Type X:\ , replacing “X” with the letter which represents your drive. Click .If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click
> > > .Type X:\
replacing “X” with the letter which represents your drive and click .If the
window appears in Windows Vista, click in field, and click in the windows.If the
window appears in Windows 7 and Windows 2008 Server R2, click in field, and click in the windows.Select
> .If necessary, select a language from the drop-down list.
Read
, and select . Then, click .window appears.
Click
.To use remote installation, you need at least a group. If you have already created a group, load the group you want and go to step 16.
: You can edit groups.
: You can load groups.
: You can delete groups.
window appears. Select and type in the , and .
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Click
.window appears.
Type in the group name in the
field.Add the client computers to be in the group to the right side panel.
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window appears.
Select the driver(s) and application software(s) you want to install and click
.window appears.
Select the printer connection type and click
.If you selected
, , type in the IP address or host name in the information field than click . when you are finished, click .The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.
window appears.
Check the group information and click
.
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shows the path of default folder which stores the created group information. The group information file will be created as “<group_name>.RGI. You can change the path by clicking the button. |
window appears again.
Select the group(s) and click
to start remote installation.Remote installation begins, you can see the installation status from the window.
When installation is completed,
window appears.Check the result. For failed client computers, you can reinstall again by clicking the
button.
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For failed client computers, you can check the log file which is created in the client computers. |
Message |
Meaning |
Suggested solutions |
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Unable to bind the socket. [Port number:..] |
Restart the client computer. |
Unable to listen the socket. [Port number:..] |
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Unable to connect to the client computer. |
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Client computer’s socket is closed. |
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Unable to access the default shared folder(C$) in the client computer. |
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Unable to copy service files. |
Check if you can remotely access the client computer’s C$ folder on the network browser. |
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Unable to start the service on the client computer. |
Check whether program is running from . (From the Windows menu, select > > ).If is stopped then restart it and try remote installation again.If you can't restart , then reboot client computer and try remote installation again. |
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Unable to create thread for monitoring. |
Restart the client computer. |
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Unable to share folder on client computer. |
Check if the shared folder in the client computer can be shared with full control. |
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Unable to copy Installation files. |
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Unable to execute the setup file normally. |
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N/A |
Check if the environment of client computer is supported for installation. |
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allows administrators to create their own installation package with the installation setting you want. You can choose the drivers or software to be installed, assigned printer, printer name, sharing options, default printer and so on.
The created installation package can be distributed as a single self-extraction EXE package to clients through file servers or special distribution servers. You can also create an install script file for silent installation.
You can create a setup package from CD to a local folder. The created setup package will include only selected device drivers or application.
There are two types of setup package you can create.
and . will extract only selected driver or application files from CD. will package like normal installation CD package as a single self-extractable setup.exe file.Make sure that the machine is connected to the network or USB and powered on.
Insert the supplied software CD into your CD-ROM drive.
The software CD should automatically run and an installation window appears.
If the installation window does not appear, click
and then . Type X:\ , replacing “X” with the letter which represents your drive. Click .If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click
> > > .Type X:\
replacing “X” with the letter which represents your drive and click .If the
window appears in Windows Vista, click in field, and click in the windows.If the
window appears in Windows 7 and Windows 2008 Server R2, click in field, and click in the windows.Select
> .If necessary, select a language from the drop-down list.
Read
, and select . Then, click .window appears.
Select
or .If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.
window appears.
Check the device drivers or application software you want to included in the setup package and click
.window appears.
Select the printer connection type and click
.If you selected
, , type in the IP address or host name in the information field than click . when you are finished, click .The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.
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If you can’t search network printers on the network then check whether your firewall setting is disabled. If it is enabled, disable firewall temporarily and try searching again. |
window appears. Click .
If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click
button to apply changes then click .window appears. Check the package information and click to start creating the setup package.
You can modify the package configuration by clicking the
button.
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Check the , if you want to make the installation package as a silent installation package. Silent installation installs the driver automatically by the set option without user intervention. |
When creating the setup package is finished,
window appears.Check
if you want the created package to open automatically after it’s created.Click
.You can generate setup configuration script file based on the CD image. It can be used with Silent installation for distributing software to multiple client computers. For example, you can upload a full CD setup files into a file server then distribute batch file or log-on script file that executes silent installation with this customized script file(ex:
).Make sure that the machine is connected to the network or USB and powered on.
Insert the supplied software CD into your CD-ROM drive.
The software CD should automatically run and an installation window appears.
If the installation window does not appear, click
and then . Type X:\ , replacing “X” with the letter which represents your drive. Click .If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click
> > > .Type X:\
replacing “X” with the letter which represents your drive and click .If the
window appears in Windows Vista, click in field, and click in the windows.If the
window appears in Windows 7 and Windows 2008 Server R2, click in field, and click in the windows.Select
> .If necessary, select a language from the drop-down list.
Read
, and select . Then, click .window appears.
Select
If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.
window appears.
Check the device drivers or application software you want to included in the setup package and click
.window appears.
Select the printer connection type and click
.If you selected
, , type in the IP address or host name in the information field than click . when you are finished, click .The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.
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window appears. Click .
If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click
button to apply changes then click .window appears. Check the package information and click to start creating the setup package.
You can modify the package configuration by clicking the
button.
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Check the , if you want to make the installation package as a silent installation package. Silent installation installs the driver automatically by the set option without user intervention. |
When creating the setup package is finished,
window appears.Check
if you want the created package to open automatically after it’s created.Click
.Make sure that the machine is connected to the network or USB and powered on.
Insert the supplied software CD into your CD-ROM drive.
The software CD should automatically run and an installation window appears.
If the installation window does not appear, click
and then . Type X:\ , replacing “X” with the letter which represents your drive. Click .If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click
> > > .Type X:\
replacing “X” with the letter which represents your drive and click .If the
window appears in Windows Vista, click in field, and click in the windows.If the
window appears in Windows 7 and Windows 2008 Server R2, click in field, and click in the windows.Select
> .If necessary, select a language from the drop-down list.
Read
, and select . Then, click .window appears.
Select
.If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.
Open the script file you want to modify(ex:
).
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script file will exist in subfolder of the created setup package. |
window appears.
Select the printer connection type and click
.If you selected
, , type in the IP address or host name in the information field than click . when you are finished, click .The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.
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window appears. Click .
If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click
button to apply changes then click .window appears. Check the package information and click to start creating the setup package.
You can modify the package configuration by clicking the
button.When creating the setup package is finished,
window appears.Check
if you want the created package to open automatically after it’s created.Click
.Silent installation mode is an installation method that does not require any user intervention. Once you start the installation, the machine driver and software are automatically installed on you computer. You can start the silent installation by typing Create Customized Installer).
or in the command window. Silent installation can also be performed by using the command script file (SeeFollowing table shows commands that can be used in the command window or in making a script file (See Creating a setup script file).
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Following command-line are effective and operated when command is used with /? are exceptional commands that can be operated solely. or . But , or |
Command- line |
Definition |
Description |
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/s or/S |
Starts silent installation. |
Installs machine drivers without prompting any UIs or user intervention. |
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/p”<port name>” or/P”<port name>” |
Specifies printer port.
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Printer port name can be specified as IP address, hostname, USB local port name or IEEE1284 port name. For example
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/l”<Lang_code>” or/L”<Lang_code>” |
Sets language code.
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Decimal number and hexadecimal number can be used but hexadecimal number must have prefix with “0X”. Refer to Language Codes section for available <Lang_code>. This command applies to all machine’s drivers and application software if specified language is supported. All software included in the machine’s drivers will be installed as the specified language.
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/a”<dest_path>” or/A”<dest_path>” |
Specifies destination path for installation.
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Since machine drivers should be installed on the OS specific location, this command applies to only application software. |
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/i”<script filename>” or/I”<script filename>” |
Specifies customized install script file for custom operation.
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Customized script file can be assigned for customized silent installation. This script file can be created or modified through provided installer customizing utility or by text editor. Note: This customized script file is prior than default installer setting in setup package but not prior than command-line parameters. |
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/n”<Printer name>” or/N”<Printer name>” |
Specifies printer name. Printer instance shall be created as specified printer name. |
With this parameter, you can add printer instances as your wishes. |
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/nd or/ND |
Commands not to set the installed driver as a default machine driver. |
It indicates installed machine driver will not be the default machine driver on your system if there are one or more printer drivers installed. If there is no installed machine driver on your system, then this option won’t be applied because Windows OS will set installed printer driver as a default machine driver. |
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/x or/X |
Uses existing machine driver files to create printer instance if it is already installed. |
This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver. |
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/up”<printer name>” or/UP”<printer name>” |
Removes only specified printer instance and not the driver files. |
This command provides a way to remove only specified printer instance from your system without effecting other printer drivers. It will not remove printer driver files from your system. |
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/d or/D |
Uninstalls all device drivers and applications from your system. |
This command will remove all installed device drivers and application software from your system. |
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/v”<share name>” or/V”<share name>” |
Shares installed machine and add other available platform drivers for Point & Print. |
It will install all supported Windows OS platform’s machine drivers to system and share it with specified <share name> for point and print. |
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/o or /O |
Opens folder after installation. |
This command will open folder after the silent installation. |
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/f”<log filename>” or/F”<log filename>” |
Specifies log filename.The default log file is created in the system temp folder if not specified. |
It will create a log file to a specified folder. |
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/h, /H or /? |
Shows Command-line Usage. |
Code |
Language |
---|---|
0X0009 |
English |
0X0012 |
Korean |
0X0804 |
Simplified Chinese |
0X0404 |
Traditional Chinese |
0x040c |
French |
0X0007 |
German |
0X0010 |
Italian |
0X000a |
Spanish |
0X0013 |
Dutch |
0X001D |
Swedish |
0X0006 |
Danish |
0X000b |
Finnish |
0X0014 |
Norwegian |
0X0019 |
Russian |
0X0005 |
Czech |
0X000e |
Hungarian |
0X0008 |
Greek |
0X0816 |
Standard Portuguese |
0X0416 |
Brazilian Portuguese |
0X0015 |
Polish |
0X001F |
Turkish |
0X0001 |
Arabic |
0X000D |
Hebrew |
0x0424 |
Slovenian |
0X0418 |
Romanian |
0X0402 |
Bulgarian |
0X041A |
Croatian |
0X081A |
Serbian |
0X0422 |
Ukraine |
0X041B |
Slovakia |
0X0421 |
Indonesian |
0x041E |
Thai |
0X0429 |
Farsi |
No. |
Question |
Answer |
---|---|---|
1 |
Client computers are not listed in the list when logging on as a domain. |
Primary DNS address in all client computers should be specified as your domain server.If the client computer is turned off, turn it on. |
2 |
“ ” error message appears during workgroup remote installation. |
This error message appears if access was denied. You should check the settings of network access; sharing and security model for local accounts.
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3 |
“ ” error message appears during domain / workgroup remote installation |
Check if the C drive folder is shared.C Drive folder should be shared as C$ to access remote client computers. |
No. |
Question |
Answer |
---|---|---|
1 |
When I try to open the script file, the files doesn’t open and a warning message pops up. |
When the Custom utility opens the config.ci3 script file, it checks manufacture, model and script file type. Check the <MFG>,<MDL> node of the file you want to open, and if <SCRIPT_TYPE> value is ‘Config’. |
2 |
I cannot precede the next step at dialog. |
It checks if the IP address/hostname is valid or not. You can specify only the IP address/hostname which is connected via network currently. Check the connection status of the printer to specify. |
3 |
When I execute the customized installer package, the welcome dialog appears and I need to select the options again. |
If you want to install as silent mode, check the Install the package as silent mode check box in the window. |