This chapter gives helpful information for what to do if you encounter an error.
When a toner is low, faded or light areas may appear. It is possible that colored images may be printed with incorrect colors due to flawed mixing of toner colors when the toner level of the colored toner cartridge is low. You can temporarily improve print quality by redistributing the toner.
The toner-related message saying that the toner is low may appear on the display.
The Smart Panel program window appears on the computer telling you which color cartridge is low on toner.
Using the handle, completely open the front cover.
Grasp the handles on the toner cartridge and pull the cartridge out.
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When you open the front cover and work inside the machine, it is highly recommend that you remove the paper transfer belt first. Because the work you do could contaminate the paper transfer belt. |
Holding both handles on the toner cartridge, thoroughly rock it from side to side to redistribute the toner.
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If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. |
Slide the toner cartridge back into the machine.
Close the front cover. Ensure that the cover is securely closed.
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If the front cover is not completely closed, the machine will not operate. |
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the below guidelines.
Ensure that the adjustable guides are positioned correctly (See Loading paper in the tray).
Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix paper types in a tray.
Use only recommended print media (See Setting the paper type and size).
Ensure that the recommended side of the print media is facing up in the tray, or facing down in the multi-purpose tray.
If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the long edge facing the front of the tray.
If load the paper this way, printing both sides of the paper (duplex) is not supported.
In the Opening printing preferences).
window, set the page orientation to be rotated 180 degrees (SeeWhen a paper jam occurs, a warning message appears on the display.
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To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam. |
If paper is jammed in the paper feed area, follow the steps below to release the jammed paper.
Using the handle, completely open the front cover.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
Close the front cover.
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If the front cover is not completely closed, the machine will not operate. |
Pull out tray 1.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
Insert tray 1 back into the machine until it snaps into place. Printing automatically resumes.
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This section explains the method of removing jammed paper in the optional tray 2. |
Pull out optional tray 2.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
If the paper does not move when you pull or if you do not see the paper in this area, stop and go to the next step.
Using the handle, completely open the front cover.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
Close the front cover and insert the optional tray back into the machine. Printing automatically resumes.
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If the front cover is not completely closed, the machine will not operate. |
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When you print using the multi-purpose tray and the machine detects that there is either no paper or that the paper has been improperly loaded, follow the next steps to release the jammed paper. |
If the paper is not feeding properly, pull the paper out of the machine.
If you do not see the jammed paper or if there is any resistance when you pull, stop and go to step 2.
Close the multi-purpose tray.
Pull the tray1 out.
Open the inner cover while you are pushing the lever with two hands.
Pull the paper out gently.
Put the tray back into its original position.
Open and close the front door to resume printing.
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If the front cover is not completely closed, the machine will not operate. |
Using the handle, completely open the front cover.
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Be careful not to scratch the surface of the paper transfer belt. |
Press the green release handle to release the paper transfer belt. Holding the handle on the paper transfer belt, lift it out of the machine.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
Holding the handle on the paper transfer belt, align it with the slots on the inside of the front cover.
Lower the paper transfer belt until it is parallel with the front cover and firmly seated.
Close the front cover to resume printing.
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If the front cover is not completely closed, the machine will not operate. |
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The fuser area is hot. Take care when removing paper from the machine. |
Open and close the front cover. The jammed paper is automatically ejected from the machine.
Gently pull the paper out of the output tray.
Open and close the front cover to resume printing.
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If the front cover is not completely closed, the machine will not operate. |
If you do not see the jammed paper or if there is any resistance when you pull, stop and go to step 4.
Open the top cover.
Open the inner cover using the handle on it.
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Do not touch the fuser inside the inner cover. It is hot and could cause burns! The fuser's operating temperature is 180°C (356°F). Take care when removing paper from the machine. |
Pull up the paper jam lever to loose the fusing part of the fuser unit and carefully take the jammed paper out of the machine.
Press down the paper jam lever to fasten the fusing part.
Close the inner cover.
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Before closing the inner cover, the jam lever must be fastened first (step7). Otherwise, paper jam can occur. |
After removing the jammed paper, check for paper which may be jammed in other parts of the machine.
Close the top cover. Ensure that the cover is securely closed.
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If the top cover is not completely closed, the machine will not operate. |
Using the handle, completely open the front cover.
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Be careful not to scratch the surface of the paper transfer belt. |
Press the green release handle to release the paper transfer belt. Holding the handle on the paper transfer belt, lift it out of the machine.
Remove the jammed paper by pulling in the direction shown. To avoid tearing the paper, pull it out gently and slowly.
Holding the handle on the paper transfer belt, align it with the slots on the inside of the front cover.
Lower the paper transfer belt until it is parallel with the front cover and firmly seated.
Close the front cover to resume printing.
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If the front cover is not completely closed, the machine will not operate. |
Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors. Refer to the tables below to understand the messages meaning to correct the problem, if necessary. Messages and their explanations are listed in alphabetical order.
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Message |
Meaning |
Suggested solutions |
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The machine is adjusting the color registration. |
Wait a few minutes. |
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The IP address assignment is failed. This happens, when SyncThru™ Web Service. for is set in |
Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address. |
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The IP address assignment is failed. This happens, when SyncThru™ Web Service. for is not set in |
Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address. |
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The machine is calibrating the image density. |
Wait a few minutes. |
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The IP address assignment is failed. This happens, when Auto IP for DHCP is set in SyncThru Web™ Service. |
Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address. |
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The IP address assignment is failed. This happens, when Auto IP for DHCP is not set in SyncThru™ Web Service. |
Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address. |
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[error number] [color] |
The indicated toner cartridge is installed improperly, or the connector is polluted. |
Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. Or clean the connector. If the problem persists, contact the service representatives. |
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[error number]
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A systematic error has occurred |
Reboot the power and try the printing job again. If the problem persists, call for service. |
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▼ |
The indicated toner cartridge is installed improperly, or not installed. |
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, the toner cartridge is not being detected. Contact the service representatives. |
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with [tray number][media size][media type] |
There is no corresponding paper in the corresponding tray. |
Load corresponding paper in the corresponding tray. (Page 4.4) |
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The IP address is used elsewhere. |
Check the IP address or obtain a new IP address. |
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[color] |
The indicated toner cartridge is not suitable for your machine. |
Install the corresponding toner cartridge with a Samsung-genuine cartridge (See Replacing the toner cartridge). |
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The transfer belt is not suitable for your machine. |
Install the Samsung-genuine transfer belt. If the problem persists, contact the service representatives (See Replacing the paper transfer belt). |
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The transfer belt is not installed. |
Reinstall the Samsung -genuine transfer belt two or three times to confirm it is seated properly. If the problem persists, the transfer belt is not being detected. Contact the service representatives (See Replacing the paper transfer belt). |
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The machine is in a room with improper room temperature. |
Move the machine to a room with proper room temperature (See Environmental specifications). |
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The output tray is full. Or the sensor is not facing down. |
Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service. |
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[tray number] |
There is no paper in the indicated tray. |
Load paper in the tray. (See Loading paper in the tray). |
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Paper has jammed during duplex printing. This is applicable only to machines with this feature. |
Clear the jam (See In the duplex unit area ). |
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Special print media has jammed in the paper exit area. |
Clear the jam (See In exit area). |
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Paper has jammed inside the machine. |
Clear the jam (See Inside the machine). |
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Paper has jammed in the multi-purpose tray. |
Clear the jam (See In the multi-purpose tray). |
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Paper has jammed in the paper feed area and inside the machine. |
Clear the jam (See In tray 1). |
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Paper has jammed in the optional tray. |
Clear the jam (See In optional tray). |
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The life of the transfer belt will be expired soon. |
Replace the transfer belt with a new one. Contact the service representatives. |
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▼ |
Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close. |
Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (See Redistributing toner). |
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[tray number] |
The indicated tray cassette is not inserted, or not properly closed. |
To close the tray, lower the rear edge, align it with the slot, and slide it into the printer. |
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The life of the fuser unit will be expired soon. |
Replace the fuser unit with a new one. Contact the service representatives. |
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The indicated toner cartridge has almost reached its estimated cartridge life. The machine might stop printing.
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The engine in your machine is checking some problems detected. |
Please wait a few minutes. |
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The engine in your machine is checking some problems detected. |
Please wait a few minutes. |
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The machine is in the power save mode. |
When data is received, it switches to on-line automatically. |
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Wait a few minutes. |
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.
Condition |
Suggested solutions |
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The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. |
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Condition |
Suggested solutions |
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Paper jams during printing. |
Clear the paper jam (See Clearing paper jams). |
Paper sticks together. |
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Multiple sheets of paper do not feed. |
Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. |
Paper does not feed into the machine. |
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The paper keeps jamming. |
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Transparencies stick together in the paper exit. |
Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. |
Envelopes skew or fail to feed correctly. |
Ensure that the paper guides are against both sides of the envelopes. |
Condition |
Possible cause |
Suggested solutions |
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The machine does not print. |
The machine is not receiving power. |
Check the power cord connections. Check the power switch and the power source. |
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The machine is not selected as the default machine. |
Select your machine as your default machine in your Windows. |
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Check the machine for the following:
If a system error occurs, contact your service representative. |
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The connection cable between the computer and the machine is not connected properly. |
Disconnect the machine cable and reconnect it. |
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The connection cable between the computer and the machine is defective. |
If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. |
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The port setting is incorrect. |
Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. |
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The machine may be configured incorrectly. |
Check the Opening printing preferences). to ensure that all of the print settings are correct (See |
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The printer driver may be incorrectly installed. |
Repair the machine software (See Installing USB connected machine’s driver). |
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The machine does not print. |
The machine is malfunctioning. |
Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. |
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The document size is so big that the hard disk space of the computer is insufficient to access the print job. |
Get more hard disk space and print the document again. |
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The machine selects print materials from the wrong paper source. |
The paper option that was selected in the may be incorrect. |
For many software applications, the paper source selection is found under the Opening printing preferences). tab within the . Select the correct paper source. See the printer driver help screen (See |
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A print job is extremely slow. |
The job may be very complex. |
Reduce the complexity of the page or try adjusting the print quality settings. |
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Half the page is blank. |
The page orientation setting may be incorrect. |
Change the page orientation in your application. See the printer driver help screen. |
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The paper size and the paper size settings do not match. |
Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. |
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The machine prints, but the text is wrong, garbled, or incomplete. |
The machine cable is loose or defective. |
Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. |
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The wrong printer driver was selected. |
Check the application’s printer selection menu to ensure that your machine is selected. |
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The software application is malfunctioning. |
Try printing a job from another application. |
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The operating system is malfunctioning. |
Exit Windows and reboot the computer. Turn the machine off and back on again. |
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If you are in a DOS environment, the font setting for your machine may be set incorrectly. |
Change the language setting (See Changing font setting ). |
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Pages print, but they are blank. |
The toner cartridge is defective or out of toner. |
Redistribute the toner, if necessary. If necessary, replace the toner cartridge. |
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The file may have blank pages. |
Check the file to ensure that it does not contain blank pages. |
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Some parts, such as the controller or the board, may be defective. |
Contact a service representative. |
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The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. |
Incompatibility between the PDF file and the Acrobat products. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The print quality of photos is not good. Images are not clear. |
The resolution of the photo is very low. |
Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. |
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Before printing, the machine emits vapor near the output tray. |
Using damp paper can cause vapor during printing. |
This is not a problem. Just keep printing. |
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The machine does not print special- sized paper, such as billing paper. |
Paper size and paper size setting do not match. |
Set the correct size in the Opening printing preferences). tab > > in the (See |
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition |
Suggested Solutions |
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Light or faded print ![]() |
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Toner specks ![]() |
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Dropouts ![]() |
If faded areas, generally rounded, occur randomly on the page:
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White Spots ![]() |
If white spots appear on the page:
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Vertical lines ![]() |
If black vertical streaks appear on the page:
If white vertical streaks appear on the page:
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Color or Black background ![]() |
If the amount of background shading becomes unacceptable:
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Toner smear ![]() |
If toner smears on the page:
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Vertical repetitive defects ![]() |
If marks repeatedly appear on the printed side of the page at even intervals:
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Background scatter ![]() |
Background scatter results from bits of toner randomly distributed on the printed page.
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Misformed characters ![]() |
If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper (See Print media specifications). |
Page skew ![]() |
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Curl or wave ![]() |
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Wrinkles or creases ![]() |
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Back of printouts are dirty ![]() |
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Solid Color or Black pages ![]() |
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Loose toner ![]() |
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Character Voids ![]() |
Character voids are white areas within parts of characters that should be solid black:
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Horizontal stripes ![]() |
If horizontally aligned black streaks or smears appear:
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Curl ![]() |
If the printed paper is curled or paper does not feed into the machine:
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An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. |
Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine (See Altitude adjustment). |
The following situations are PS language specific and may occur when several printer languages are used.
Problem |
Possible cause |
Solution |
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PostScript file cannot be printed. |
The PostScript driver may not be installed correctly. |
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“Limit Check Error” report prints. |
The print job was too complex. |
You might need to reduce the complexity of the page or install more memory (See Installing a memory module). |
A PostScript error page prints. |
The print job may not be PostScript. |
Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. |
The optional tray is not selected in the driver. |
The printer driver has not been configured to recognize the optional tray. |
Open the PostScript driver properties, select the tab, and set the tray option of the section to . |
When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. |
The resolution setting in the printer driver may not be matched with the one in Acrobat Reader. |
Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader. |
Condition |
Suggested solutions |
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“File in Use” message appears during installation. |
Exit all software applications. Remove all software from the printer’s startup group, then restart Windows. Reinstall the printer driver. |
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. |
Close all other applications, reboot Windows and try printing again. |
“Fail To Print”, “A printer timeout error occurred” messages appear. |
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. |
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Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. |
condition |
Suggested solutions |
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The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The document has printed, but the print job has not disappeared from the spooler in Mac OS X 10.3.2. |
Update your MAC OS to MAC OS X 10.3.3. or higher. |
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Some letters are not displayed normally during the cover page printing. |
Mac OS cannot create the font during the cover page printing. The English alphabet and numbers are displayed normally on the cover page. |
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When printing a document in Mac OS with Acrobat Reader 6.0 or higher, colors print incorrectly. |
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader. |
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Refer to Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. |
condition |
Suggested solutions |
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The machine does not print. |
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Some color images come out all black. |
This is a known bug in Ghostscript (until GNU Ghostscript version 7.05) when the base color space of the document is indexed color space and is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7.06 or later. You can find recent Ghostscript versions at www.ghostscript.com. |
Some color images come out in unexpected colors. |
This is a known bug in Ghostscript (until GNU Ghostscript version 7.xx) when the base color space of the document is indexed RGB color space and it is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you should upgrade Ghostscript on your system to at least GNU Ghostscript version 8.xx or later. You can find recent Ghostscript versions at www.ghostscript.com. |
The machine does not print whole pages, and output is printed on half the page. |
It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem. |
I encounter error “Cannot open port device file” when printing a document. |
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS (Common UNIX Printing System) server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting in window. |
When printing a document over the network in SuSE 9.2, the printer does not print. |
The CUPS (Common UNIX Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing Protocol) printing. Use the socket printing instead of ipp or install later version of CUPS (Common UNIX Printing System) (cups-1.1.22 or higher). |
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Refer to Linux User’s Guide that came with your computer for further information on Linux error messages. |