Administrator’s Guide (Windows only)

This chapter gives helpful information and troubleshooting tips for system administrators using Samsung Installer.

Overview

Samsung provides convenient installation methods useful for administrators. Administrators can remotely install the machine driver to multiple client computers or use command window to install the driver at once. Administrators can also make their own installation package for distribution.

Check the system requirements before installing the machine’s driver (See System requirements).

Remote installation

Remote Installation is provided under Administrator Installation menu. It is provided for administrators to remotely install device drivers and application software to multiple client computers. To use remote installation, you must configure at least one group. Multiple client computers can be added to a group that has the same installation configuration. Installation configuration includes device drivers or application software to be installed, port used for printing, default printer, printer name, sharing information and etc.

[Note]

For remote installation, all client computers must be joined to a domain or a workgroup and file sharing must be enabled to be accessed by remote installer software on both server and client sides. If you cannot access the client computers, you might need to disable the Firewall option on the client computers.

Domain remote installation

[Note]

You need to be a member of domain administrator to use Domain Remote Installation.

  1. Make sure that the machine is connected to the network or USB and powered on.

  2. Insert the supplied software CD into your CD-ROM drive.

    • The software CD should automatically run and an installation window appears.

    • If the installation window does not appear, click Start and then Run. Type X:\Setup.exe, replacing “X” with the letter which represents your drive. Click OK.

    • If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click Start > All programs > Accessories > Run.

      Type X:\Setup.exe replacing “X” with the letter which represents your drive and click OK.

    • If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control windows.

    • If the AutoPlay window appears in Windows 7 and Windows 2008 Server R2, click Run Setup.exe in Install or run program field, and click Yes in the User Account Control windows.

  3. Select Administrator Installation > Remote Installation.

    If necessary, select a language from the drop-down list.

  4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next.

  5. Select Client Group window appears.

  6. Click New Group.

    To use remote installation, you need at least a group. If you have already created a group, load the group you want and go to step 16.

    • Edit GroupYou can edit groups.

    • Load GroupYou can load groups.

    • Delete GroupYou can delete groups.

  7. Log on window appears. Select Domain Remote Installation and type in the administrator’s Domain, ID and Password.

    [Note]

    If your company has no domain network environment, you can use Workgroup Remote Installation (See Workgroup Remote Installation).

  8. Click Next.

  9. Select Clients window appears.

  10. Type in the group name in the Group Name field.

  11. Add the client computers to be in the group to the right side panel.

    [Note]
    • You can click … button to search the client computers and add button to add a client computer by typing the IP address or the computer name of client.

    • You can add up to 50 client computers in a group. If you want to add more than 50 client computers, you need to create more groups.

    • If the firewall is enabled on the client computer, access may be denied.

    • The client computer’s operating system should be Windows 2000 or higher.

    • C drive must be shared as C$.

  12. Select Software and Utilities to Install window appears.

    Select the driver(s) and application software(s) you want to install and click Next.

  13. Select Printer connection window appears.

    Select the printer connection type and click Next.

    • If you selected Network Connection, Search Network Printers window appears, type in the IP address or host name in the information field than click Search. when you are finished, click Next.

    • The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.

  14. Confirm Group details window appears.

    Check the group information and click Next.

    [Note]

    Location to save the group shows the path of default folder which stores the created group information. The group information file will be created as “<group_name>.RGI. You can change the path by clicking the Change button.

  15. Select Client Group window appears again.

  16. Select the group(s) and click Next to start remote installation.

    Remote installation begins, you can see the installation status from the window.

  17. When installation is completed, Results of remote installation window appears.

    Check the result. For failed client computers, you can reinstall again by clicking the Reinstall button.

    [Note]

    For failed client computers, you can check the log file which is created in the client computers.

Workgroup Remote Installation

You can also use remote installation method with workgroups.

If your company has no domain network environment, you should use Workgroup Remote Installation.

[Note]

If the client computer uses Windows Vista or higher, ID should be Administrator.

  1. Make sure that the machine is connected to the network or USB and powered on.

  2. Insert the supplied software CD into your CD-ROM drive.

    • The software CD should automatically run and an installation window appears.

    • If the installation window does not appear, click Start and then Run. Type X:\Setup.exe, replacing “X” with the letter which represents your drive. Click OK.

    • If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click Start > All programs > Accessories > Run.

      Type X:\Setup.exe replacing “X” with the letter which represents your drive and click OK.

    • If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control windows.

    • If the AutoPlay window appears in Windows 7 and Windows 2008 Server R2, click Run Setup.exe in Install or run program field, and click Yes in the User Account Control windows.

  3. Select Administrator Installation > Remote Installation.

    If necessary, select a language from the drop-down list.

  4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next.

  5. Select Client Group window appears.

  6. Click New Group.

    To use remote installation, you need at least a group. If you have already created a group, load the group you want and go to step 16.

    • Edit GroupYou can edit groups.

    • Load GroupYou can load groups.

    • Delete GroupYou can delete groups.

  7. Log on window appears. Select Workgroup Remote Installation and type in the Workgroup, ID and Password.

    [Note]
    • For Windows XP/2000/2003, the ID should be of a member of Administrators group for operating computers and for Windows Vista/2008/7, the ID should be of the default administrator account named Administrator.

    • You can also use Domain Remote Installation (See Domain remote installation).

  8. Click Next.

  9. Select Clients window appears.

  10. Type in the group name in the Group Name field.

  11. Add the client computers to be in the group to the right side panel.

    [Note]
    • You can click … button to search the client computers and add button to add the client computer by typing the IP address or the computer name of client.

    • You can add up to 50 client computers in a group. If you want to add more than 50 client computers, you need to create more groups.

    • If the firewall is enabled on the client computer, access may be denied.

    • The client computer’s operating system should be Windows 2000 or higher.

    • If you have grouped the client computers in a workgroup and you try to connect to the client computer, a pop up window asking you to enter an Administrator's ID/password of the client computer you selected will appear if you can't access through the password you set in step 7.

    • C drive must be shared as C$.

  12. Select Software and Utilities to Install window appears.

    Select the driver(s) and application software(s) you want to install and click Next.

  13. Select Printer connection window appears.

    Select the printer connection type and click Next.

    • If you selected Network Connection, Search Network Printers window appears, type in the IP address or host name in the information field than click Search. when you are finished, click Next.

    • The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.

  14. Confirm Group details window appears.

    Check the group information and click Next.

    [Note]

    Location to save the group shows the path of default folder which stores the created group information. The group information file will be created as “<group_name>.RGI. You can change the path by clicking the Change button.

  15. Select Client Group window appears again.

  16. Select the group(s) and click Next to start remote installation.

    Remote installation begins, you can see the installation status from the window.

  17. When installation is completed, Results of remote installation window appears.

    Check the result. For failed client computers, you can reinstall again by clicking the Reinstall button.

    [Note]

    For failed client computers, you can check the log file which is created in the client computers.

Error log messages

Message

Meaning

Suggested solutions

Connection Error

Unable to bind the socket. [Port number:..]

Restart the client computer.

Unable to listen the socket. [Port number:..]

Unable to connect to the client computer.

Client computer’s socket is closed.

Setup Error

Unable to access the default shared folder(C$) in the client computer.

  • Check if C drive folder is shared as C$.

  • Check if you can remotely access the client computer’s C$ folder on a network browser.

Unable to copy service files.

Check if you can remotely access the client computer’s C$ folder on the network browser.

Unable to start the service on the client computer.

Check whether RMInstallService program is running from Services. (From the Windows Start menu, select Control Panel > Administrative Tools > Services).

If RMInstallService is stopped then restart it and try remote installation again.If you can't restart RMInstallService, then reboot client computer and try remote installation again.

Unable to create thread for monitoring.

Restart the client computer.

Unable to share folder on client computer.

Check if the shared folder in the client computer can be shared with full control.

Unable to copy Installation files.

Unable to execute the setup file normally.

  • Check if the same model’s installer is running.

  • Check if the installer is waiting for a user input.

Unable to get profile

N/A

Check if the environment of client computer is supported for installation.

OS not supported

Internet Explorer not supported

MSXML not supported

Insufficient free space

Not Administrator

Create Customized Installer

Create Customized Installer allows administrators to create their own installation package with the installation setting you want. You can choose the drivers or software to be installed, assigned printer, printer name, sharing options, default printer and so on.

The created installation package can be distributed as a single self-extraction EXE package to clients through file servers or special distribution servers. You can also create an install script file for silent installation. 

Creating a setup package

You can create a setup package from CD to a local folder. The created setup package will include only selected device drivers or application.

There are two types of setup package you can create. Normal(setup.exe) and Self-Extraction Package. Normal(setup.exe) will extract only selected driver or application files from CD. Self-Extraction Package will package like normal installation CD package as a single self-extractable setup.exe file.

  1. Make sure that the machine is connected to the network or USB and powered on.

  2. Insert the supplied software CD into your CD-ROM drive.

    • The software CD should automatically run and an installation window appears.

    • If the installation window does not appear, click Start and then Run. Type X:\Setup.exe, replacing “X” with the letter which represents your drive. Click OK.

    • If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click Start > All programs > Accessories > Run.

      Type X:\Setup.exe replacing “X” with the letter which represents your drive and click OK.

    • If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control windows.

    • If the AutoPlay window appears in Windows 7 and Windows 2008 Server R2, click Run Setup.exe in Install or run program field, and click Yes in the User Account Control windows.

  3. Select Administrator Installation > Create Customized Installer.

    If necessary, select a language from the drop-down list.

  4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next.

  5. Select Package Type window appears.

    Select Normal(setup.exe) or Self-Extraction Package.

    If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.

  6. Select Software and Utilities to Install window appears.

    Check the device drivers or application software you want to included in the setup package and click Next.

  7. Select Printer connection window appears.

    Select the printer connection type and click Next.

    • If you selected Network Connection, Search Network Printers window appears, type in the IP address or host name in the information field than click Search. when you are finished, click Next.

    • The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.

    [Note]

    If you can’t search network printers on the network then check whether your firewall setting is disabled. If it is enabled, disable firewall temporarily and try searching again.

  8. Set Printer Drivers window appears. Click Next.

    If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click Apply button to apply changes then click Next.

  9. Summary window appears. Check the package information and click Next to start creating the setup package.

    You can modify the package configuration by clicking the Back button.

    [Note]

    Check the Install the package as silent mode, if you want to make the installation package as a silent installation package. Silent installation installs the driver automatically by the set option without user intervention.

  10. When creating the setup package is finished, Packaging Completed window appears.

    Check Open package folder upon completion if you want the created package to open automatically after it’s created.

  11. Click Finish.

Creating a setup script file

You can generate setup configuration script file based on the CD image. It can be used with Silent installation for distributing software to multiple client computers. For example, you can upload a full CD setup files into a file server then distribute batch file or log-on script file that executes silent installation with this customized script file(ex: \\<file_server>\CD\setup.exe /s /i”c:\temp\CONFIG.CI3).

  1. Make sure that the machine is connected to the network or USB and powered on.

  2. Insert the supplied software CD into your CD-ROM drive.

    • The software CD should automatically run and an installation window appears.

    • If the installation window does not appear, click Start and then Run. Type X:\Setup.exe, replacing “X” with the letter which represents your drive. Click OK.

    • If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click Start > All programs > Accessories > Run.

      Type X:\Setup.exe replacing “X” with the letter which represents your drive and click OK.

    • If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control windows.

    • If the AutoPlay window appears in Windows 7 and Windows 2008 Server R2, click Run Setup.exe in Install or run program field, and click Yes in the User Account Control windows.

  3. Select Administrator Installation > Create Customized Installer.

    If necessary, select a language from the drop-down list.

  4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next.

  5. Select Package Type window appears.

    Select Generate a Setup script file.

    If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.

  6. Select Software and Utilities to Install window appears.

    Check the device drivers or application software you want to included in the setup package and click Next.

  7. Select Printer connection window appears.

    Select the printer connection type and click Next.

    • If you selected Network Connection, Search Network Printers window appears, type in the IP address or host name in the information field than click Search. when you are finished, click Next.

    • The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.

    [Note]
    • If you can’t search network printers on the network then check whether your firewall setting is disabled. If it is enabled, disable firewall temporarily and try searching again.

    • Setup configuration script filename is set as CONFIG.CI3 and it’s not changeable.

  8. Set Printer Drivers window appears. Click Next.

    If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click Apply button to apply changes then click Next.

  9. Summary window appears. Check the package information and click Next to start creating the setup package.

    You can modify the package configuration by clicking the Back button.

    [Note]

    Check the Install the package as silent mode, if you want to make the installation package as a silent installation package. Silent installation installs the driver automatically by the set option without user intervention.

  10. When creating the setup package is finished, Packaging Completed window appears.

    Check Open package folder upon completion if you want the created package to open automatically after it’s created.

  11. Click Finish.

Modifying a setup script file

  1. Make sure that the machine is connected to the network or USB and powered on.

  2. Insert the supplied software CD into your CD-ROM drive.

    • The software CD should automatically run and an installation window appears.

    • If the installation window does not appear, click Start and then Run. Type X:\Setup.exe, replacing “X” with the letter which represents your drive. Click OK.

    • If you use Windows Vista, Windows 7 and Windows 2008 Server R2 click Start > All programs > Accessories > Run.

      Type X:\Setup.exe replacing “X” with the letter which represents your drive and click OK.

    • If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control windows.

    • If the AutoPlay window appears in Windows 7 and Windows 2008 Server R2, click Run Setup.exe in Install or run program field, and click Yes in the User Account Control windows.

  3. Select Administrator Installation > Create Customized Installer.

    If necessary, select a language from the drop-down list.

  4. Read License Agreement, and select I accept the terms of the License Agreement. Then, click Next.

  5. Select Package Type window appears.

    Select Modify Script.

    If you place the mouse cursor over the package type, you can see the detailed information on the bottom right side of the window.

  6. Open the script file you want to modify(ex:CONFIG.CI3).

    [Note]

    CONFIG.CI3 script file will exist in \Setup\Script subfolder of the created setup package.

  7. Select Printer connection window appears.

    Select the printer connection type and click Next.

    • If you selected Network Connection, Search Network Printers window appears, type in the IP address or host name in the information field than click Search. when you are finished, click Next.

    • The discovered printer list will show network printers on the same subnet. If you want to specify a network printer that is located over subnet then specify IP address of network printer directly.

    [Note]
    • If you can’t search network printers on the network then check whether your firewall setting is disabled. If it is enabled, disable firewall temporarily and try searching again.

    • Setup configuration script filename is set as CONFIG.CI3 and it’s not changeable.

  8. Set Printer Drivers window appears. Click Next.

    If necessary, configure printer name, sharing, shared name and default printer setting. If you changed settings then you should click Apply button to apply changes then click Next.

  9. Summary window appears. Check the package information and click Next to start creating the setup package.

    You can modify the package configuration by clicking the Back button.

  10. When creating the setup package is finished, Packaging Completed window appears.

    Check Open package folder upon completion if you want the created package to open automatically after it’s created.

  11. Click Finish.

Silent installation Mode

Silent installation mode is an installation method that does not require any user intervention. Once you start the installation, the machine driver and software are automatically installed on you computer. You can start the silent installation by typing /s or /S in the command window. Silent installation can also be performed by using the command script file (SeeCreate Customized Installer).

Command-line Parameters

Following table shows commands that can be used in the command window or in making a script file (See Creating a setup script file).

[Note]

Following command-line are effective and operated when command is used with /s or /S. But /h, /H or /? are exceptional commands that can be operated solely.

Command- line

Definition

Description

/s or/S

Starts silent installation.

Installs machine drivers without prompting any UIs or user intervention.

/p”<port name>” or/P”<port name>”

Specifies printer port.

[Note]

Network Port will be created by use of Standard TCP/IP Port monitor. For local port, this port must exist on system before being specified by command.

Printer port name can be specified as IP address, hostname, USB local port name or IEEE1284 port name.

For example

  • /p”xxx.xxx.xxx.xxx” in where, “xxx.xxx.xxx.xxx” means IP address for network printer. /p”USB001”, /P”LPT1:”, /p”hostname”

  • When installing the driver silently in Korean, type in-Setup.exe /s /L"0x0012” or Setup.exe /s /L"18” .

/l”<Lang_code>” or/L”<Lang_code>”

Sets language code.

[Note]

The default language will be decided automatically if there is no specified installation language commanded. The default language depends on your system locale information.

Decimal number and hexadecimal number can be used but hexadecimal number must have prefix with “0X”. Refer to Language Codes section for available <Lang_code>.

This command applies to all machine’s drivers and application software if specified language is supported. All software included in the machine’s drivers will be installed as the specified language.

  • Setup.exe /s /L"0x0012” or Setup.exe /s /L"18” ; install setup package silently with Korean.

/a”<dest_path>” or/A”<dest_path>”

Specifies destination path for installation.

[Note]

The destination path should be a fully qualified path.

Since machine drivers should be installed on the OS specific location, this command applies to only application software.

/i”<script filename>” or/I”<script filename>”

Specifies customized install script file for custom operation.

[Note]

The script filename should be a fully qualified filename.

Customized script file can be assigned for customized silent installation. This script file can be created or modified through provided installer customizing utility or by text editor.

Note: This customized script file is prior than default installer setting in setup package but not prior than command-line parameters.

/n”<Printer name>” or/N”<Printer name>”

Specifies printer name. Printer instance shall be created as specified printer name.

With this parameter, you can add printer instances as your wishes.

/nd or/ND

Commands not to set the installed driver as a default machine driver.

It indicates installed machine driver will not be the default machine driver on your system if there are one or more printer drivers installed. If there is no installed machine driver on your system, then this option won’t be applied because Windows OS will set installed printer driver as a default machine driver.

/x or/X

Uses existing machine driver files to create printer instance if it is already installed.

This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver.

/up”<printer name>” or/UP”<printer name>”

Removes only specified printer instance and not the driver files.

This command provides a way to remove only specified printer instance from your system without effecting other printer drivers. It will not remove printer driver files from your system.

/d or/D

Uninstalls all device drivers and applications from your system.

This command will remove all installed device drivers and application software from your system.

/v”<share name>” or/V”<share name>”

Shares installed machine and add other available platform drivers for Point & Print.

It will install all supported Windows OS platform’s machine drivers to system and share it with specified <share name> for point and print.

/o or /O

Opens Printers and Faxes folder after installation.

This command will open Printers and Faxes folder after the silent installation.

/f”<log filename>” or/F”<log filename>”

Specifies log filename.The default log file is created in the system temp folder if not specified.

It will create a log file to a specified folder.

/h, /H or /?

Shows Command-line Usage.

Language code

Code

Language

0X0009

English

0X0012

Korean

0X0804

Simplified Chinese

0X0404

Traditional Chinese

0x040c

French

0X0007

German

0X0010

Italian

0X000a

Spanish

0X0013

Dutch

0X001D

Swedish

0X0006

Danish

0X000b

Finnish

0X0014

Norwegian

0X0019

Russian

0X0005

Czech

0X000e

Hungarian

0X0008

Greek

0X0816

Standard Portuguese

0X0416

Brazilian Portuguese

0X0015

Polish

0X001F

Turkish

0X0001

Arabic

0X000D

Hebrew

0x0424

Slovenian

0X0418

Romanian

0X0402

Bulgarian

0X041A

Croatian

0X081A

Serbian

0X0422

Ukraine

0X041B

Slovakia

0X0421

Indonesian

0x041E

Thai

0X0429

Farsi

Frequently Asked Question

Remote Installation related questions

No.

Question

Answer

1

Client computers are not listed in the list when logging on as a domain.

Primary DNS address in all client computers should be specified as your domain server.If the client computer is turned off, turn it on.

2

Cannot access” error message appears during workgroup remote installation.

This error message appears if access was denied. You should check the settings of network access; sharing and security model for local accounts.

  • From the Windows Start menu, click Control Panel > Administrative Tools >Local Security Policy > Local Policies > Security Options > Network access: Sharing and security model for local accounts.

  • If the setting is not Classic – local users authenticate as themselves, change it to Classic – local users authenticate as themselves.

3

Cannot access” error message appears during domain / workgroup remote installation

Check if the C drive folder is shared.C Drive folder should be shared as C$ to access remote client computers.

Create Customized Installer related questions

No.

Question

Answer

1

When I try to open the CONFIG.CI3 script file, the files doesn’t open and a warning message pops up.

When the Custom utility opens the config.ci3 script file, it checks manufacture, model and script file type. Check the <MFG>,<MDL> node of the file you want to open, and if <SCRIPT_TYPE> value is ‘Config’.

2

I cannot precede the next step at Search Network Printer dialog.

It checks if the IP address/hostname is valid or not. You can specify only the IP address/hostname which is connected via network currently. Check the connection status of the printer to specify.

3

When I execute the customized installer package, the welcome dialog appears and I need to select the options again.

If you want to install as silent mode, check the Install the package as silent mode check box in the Summary window.