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- Review the troubleshooting suggestions:
- In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
- If you have installed third-party software drivers and RIPs, refer to their user documentation.
- If the problem appears to be related to your software application, first contact your software vendor.
- Run the System Maintenance tool for the printer:
- For the HP Designjet 10ps or 20ps:
Select the Help menu from the HP Designjet software, and click on Maintenance. - For the HP Designjet 50ps:
Select the Administration menu from the HP Designjet PrintManager, and click on Maintenance.
- If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
- If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:
- The printer you are using (the product number and the serial number, found on the label at the back of the printer).
- The computer you are using.
- Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
- The cable you are using (by part number) and where you purchased it.
- The type of interface used on your printer (USB, parallel, or network).
- The software name and version you are currently using.
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