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The problem is the wrong paper type is selected

 

The desired paper type is loaded but the job is cancelled anyway

Problem: I have selected a paper type in the print settings and made sure that this type of paper is available at the printer. Despite this, the job is canceled and an error message is displayed.

Possible causes:

  • The paper has not been assigned in the HP Designjet 50ps EngineManager.
  • Duplex printing: The paper is not intended for duplex printing.

 

The paper has not been assigned in the HP Designjet 50ps EngineManager

The printer cannot report the paper type loaded to the system; therefore, the paper type loaded must be entered in the HP Designjet 50ps EngineManager on the HP Designjet 50ps server. If this setting has not been changed when another paper type was loaded, the job is cancelled due to an incorrect paper type although the paper selected has actually been loaded at the printer.

Remedy:

  • Start the HP Designjet 50ps EngineManager on the server.
  • Switch to the Parameter tab and double-click the Output device parameters item to open it.
  • Under Paper trays, select the entry for the paper tray holding the paper you want to use.
  • Enter the appropriate settings for the paper format and the paper type of the paper loaded.
  • Save the changes by clicking save or save & exit.
  • Restart the job with the appropriate paper settings.

 

The paper is not intended for duplex printing

Some paper types are not suitable for duplex printing. This, however, cannot be indicated in the print settings for the job when the duplex mode is enabled. As a result, duplex jobs that are assigned a paper not suitable for duplex printing will be aborted.

Remedy:

  • Assign the print job a different paper type which is suitable for duplex printing.

A list of the paper types suitable for duplex printing is presented under Tell me about the settings for jobs--print settings.

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