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The problem is paper is jammed

front panel of printer

 

Follow these instructions to clear a paper jam...

  1. Try pressing the Continue key on the printer's front panel.
  2. See Tell me about the front panel keys.

If this doesn't solve the problem...

  1. Turn off the printer.
  2. Remove all media from the trays. Pull out any paper that is visibly stuck.
  3. Lift the top cover and pull out any paper that may be stuck.
  4. Be careful when you lift the cover not to damage or disturb any of the tubes or other internal parts of the printer.

  5. If you have the rear path fitted, remove it by pressing the buttons on each of its sides and pulling it out.
  6. Removing the rear path gives access to the inside of the printer from the rear.

    Pull out any paper that may be stuck inside or which is accessible from the rear.

    Replace the rear path and make sure it fits securely.

  7. If you have a duplexer installed, remove it by pressing the buttons on each of its sides and pulling it out.
  8. Removing the duplexer gives access to the inside of the printer from the rear.

    Pull out any paper that is accessible from the rear.

    Remove the back panel of the duplexer by pressing the two catches inwards.

    Pull out any paper that may be stuck inside the duplexer.

    Replace the back panel of the duplexer and make sure it fits securely.

    Replace the duplexer and make sure it fits securely.

  9. Turn on the printer.
  10. We recommend that after clearing a paper jam you align the printheads to avoid problems of poor print quality.
  11. See The problem is bad or poor print quality.

Tips for avoiding paper jams.

How do I load media?

How do I use the duplexer?

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