- The problem is related to color
(colors look washed out, colors appear different, colors change, spot colors wrong)
- The problem is related to print quality
(white streaks, banding, fading, starwheel marks)
- The problem is physically with the printer
(jammed paper, flashing red light, paper tray won't go in properly, pages stick together)
- The problem is what is printed
(scrambled or nothing is printed, prints are cropped, double-sided prints misaligned)
- The problem is related to performance
(printing stops, system hangs, poor performance in Mac OS or Mac AdobePS driver)
- The problem is related to functions of the HP Designjet 10ps or 20ps software
(simultaneous RIPping and printing on Mac, no printer on Chooser, media size, centering prints)
- The problem is related to functions of the
(missing fonts, functions not available, logging on, jobs not deleted, jobs not started, jobs aborted, wrong settings used, omitted paper types)