- The problem is related to color
(colors look washed out, colors appear different, colors change, spot colors wrong)
- The problem is related to print quality
(white streaks, banding, fading, starwheel marks)
- The problem is physically with the printer
(jammed paper, flashing red light, paper tray won't go in properly, pages stick together)
- The problem is what is printed
(scrambled or nothing is printed, prints are cropped, double-sided prints misaligned)
- The problem is related to performance
(printing stops, system hangs, poor performance in Mac OS or Mac AdobePS driver)
- The problem is related to functions of the HP Designjet 10ps or 20ps software
(simultaneous RIPping and printing on Mac, no printer on Chooser, media size, centering prints)
- The problem is related to functions of the HP Designjet 50ps software RIP
(missing fonts, functions not available, logging on, jobs not deleted, jobs not started, jobs aborted, wrong settings used, omitted paper types)