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The problem is the red light on my printer is flashing

front view of printer

If the red light on the front panel of the printer is flashing...

Check the icons displayed on the front panel. The red light flashes for one of these reasons:


front panel of printer

The Paper Status icon flashes; the printer is out of paper.

How do I load paper?


front panel of printer

The Paper Jam icon flashes; paper is jammed.

The trouble is paper is jammed.


front panel of printer

front panel of printer

The Paper Jam icon is flashing, and the Busy icon is on; the carriage has stalled.

This may be caused by a paper jam.

See The trouble is paper is jammed.

It may be caused by a printhead latch not being securely fastened.

Carefully check How do I replace printheads?

It may be caused by a cable that has become loose inside the printer. If none of the other remedies works, call HP for assistance.

See Tell me about HP Customer Care.


front panel of printer

front panel of printer

Both the Paper Status and the Paper Jam icons are flashing; the paper has stalled.

The trouble is paper is jammed.


front panel of printer

One or more of the Printhead Status icons are flashing; the printheads need replacing.

How do I replace printheads?


front panel of printer

The Use System Maintenance icon is on; there is a hardware error. Run the System Maintenance tool for the printer:

  • For the HP Designjet 10ps or 20ps:
    Select the Help menu from the HP Designjet software, and click on Maintenance.
  • For the HP Designjet 50ps:
    Select the Administration menu from the HP Designjet PrintManager, and click on Maintenance.

See Tell me about HP Customer Care.


front panel of printer

The Busy icon is flickering; the top cover is open. Close it.


front panel of printer

All the Ink Cartridge Status icons are flashing; there is an ink cartridge problem.

How do I check all the ink cartridges?


front panel of printer

One of the Ink Cartridge icons is flashing; the corresponding cartridge is empty.

How do I replace ink cartridges?

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