| 
© 2002 Hewlett-Packard Company
| |
 | |  | |
The current job fails to be processed or output on the printer although no error has occurred.
| | | | |
-
First check that the printer is ready for operation and that material has been loaded.
-
Check whether there are network problems that prevent the data from being transferred.
-
Check whether the System Maintenance program has been started on the server. If necessary, quit the program by clicking the Exit button (do not use the Close button of the browser: doing so will not terminate the program!).
-
Check whether a calibration process has been started. If so, wait until the calibration process has been completed. Output of the print jobs will then continue automatically.
-
Check whether the printer has been stopped via the HP Designjet 50ps EngineManager (by clicking the Stop button). If necessary, restart it by clicking the Start button.
-
Now try to cancel the current job in the HP Designjet 50ps PrintManager (in case the problem was caused by this job).
Refer also to How do I stop a job? -
If you cannot determine any other cause, proceed as follows to restart the HP Designjet 50ps software: call up the Service Control program on the server, shut down all processes by means of the Stop function and then restart the software. If the Hold jobs after restarting the RIP option under Job handling > Print settings has been enabled, all jobs must then be restarted.
Refer also to How do I restart the system?
For information on hardware-specific problems, refer to the using your printer CD.
|
 | |  |
Web links on this page: [HP Home] [Designjet Online] [Support] [How to Buy] | |