TITLE: HP Support Assistant

VERSION: 9.6.587.0 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that
are running a supported operating system. HP Support Assistant allows HP
customers to discover, maintain, and troubleshoot their computer systems, and
also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ FILE NAME: sp101214.exe
SOFTPAQ MD5: 647490dc43386df39b42d7794aac7d30
SUPERSEDES: SP99450
EFFECTIVE DATE: January 18, 2020
CATEGORY: Software-Solutions
SSM SUPPORTED: No

PRODUCT TYPE(S):
Desktops;Workstations;Consumer Desktops;Monitors;Thin Clients;Notebooks

HARDWARE PRODUCT MODEL(S):
HP Elite x2 1012 G2
HP EliteBook 1040 G4 Notebook PC
HP ZBook 14u G4 Mobile Workstation
HP ZBook 15u G4 Mobile Workstation
HP EliteBook x360 1030 G2 Notebook PC
HP ProBook 455 G4 Notebook PC
HP Pro x2 612 G2
HP Pro x2 612 G2 Tablet with Collaboration Keyboard
HP ProBook 640 G3 Notebook PC
HP ProBook 650 G3 Notebook PC
HP ProBook 645 G3 Notebook PC
HP ProBook 655 G3 Notebook PC
HP EliteBook 745 G4 Notebook PC
HP EliteBook 755 G4 Notebook PC
HP EliteBook 840 G4 Notebook PC
HP EliteBook 848 G4 Notebook PC
HP EliteBook 850 G4 Notebook PC
HP EliteBook 820 G4 Notebook PC
HP EliteBook 828 G4 Notebook PC
280 G4
290 G2
HP Slim
HP Slim pF0xxx Desktop
HP Slim S01 Desktop
HP ProBook x360 11 G5 Education Edition
HP ProBook x360 11 G6 Education Edition
HP ZBook 17 G6 Mobile Workstation
HP 340S G7 Notebook PC
HP 14 Laptop
HP ZBook 17 G3 Mobile Workstation
HP ZBook 17 G5 Mobile Workstation
HP 406 Microtower Business PC
HP Spectre x360 15 Convertible
HP ProBook x360 11 G3 Education Edition
HP ProBook x360 11 G4 Education Edition
HP EliteBook x360 1030 G4 Notebook PC
HP Pavilion Sleekbook 14 Notebook PC
HP Pavilion Ultrabook 14 Notebook PC
HP EliteBook Folio 1040 G3 Notebook PC
HP 205 G4 All-in-One PC
HP 205 Pro G4 All-in-One PC
HP 22 All-in-One
HP 200 G4 21.5-in AiO
HP 200 Pro G4 21.5-in AiO
HP 24 All-in-One
HP 27 All-in-One
HP EliteOne 705 All-in-One
HP Pavilion 24 All-in-One PC
HP Pavilion 27 All-in-One PC
HP EliteBook x360 1040 G5 Notebook PC
HP Pavilion 15 Laptop
HP Pavilion x360
HP EliteBook x360 1040 G6 Notebook PC
HP Pavilion x360 14 Convertible
HP Pavilion x360 14m Convertible
HP EliteBook x360 1030 G3 Notebook PC
HP Stream Laptop
HP EliteBook 840 G3 Notebook PC
HP EliteBook 848 G3 Notebook PC
HP EliteBook 850 G3 Notebook PC
HP ZBook 15u G3 Mobile Workstation
HP EliteBook 830 G7 Notebook PC
HP EliteBook 840 G7 Notebook PC
HP EliteBook 850 G7 Notebook PC
HP ZBook Firefly 14 G7 Mobile Workstation
HP ZBook Firefly 15 G7 Mobile Workstation
HP Engage Go Mobile System
HP EliteBook 830 G6 Notebook PC
HP EliteBook 836 G6 Notebook PC
HP ProBook 640 G4 Notebook PC
HP ProBook 650 G4 Notebook PC
HP ENVY x360 13 Convertible
HP ProOne 400 All-in-One PC
HP EliteOne 800 All-in-One
HP ProOne 600 All-in-One PC
HP EliteDesk 800 DM
HP EliteDesk 800 SFF
HP Stream Laptop 11-aa0xx
HP Stream Laptop 11-bb0xx
HP ProBook 640 G5 Notebook PC
HP ProBook 640 G7 Notebook PC
HP ProBook 650 G5 Notebook PC
HP ProBook 650 G7 Notebook PC
HP EliteBook 840 G5 Notebook PC
HP EliteBook 846 G5 Notebook PC
HP EliteBook 850 G5 Notebook PC
HP ZBook 14u G5 Mobile Workstation
HP ZBook 15u G5 Mobile Workstation
HP EliteDesk 800 G3 TWR
HP EliteDesk 880 G3 TWR
HP EliteDesk 800 G3 SFF
HP ProDesk 600 G3 SFF
HP ProDesk 600 G3 MT
HP ProDesk 680 G3 MT
HP ProDesk 400 G4 MT
HP ProDesk 480 G4 MT
HP ProOne 600 G3 AiO
HP ProOne 400 G3 AiO
HP EliteDesk 800 G3 DM
HP ProDesk 600 G3 DM
HP ProDesk 400 G3 DM
HP EliteBook 840 G6 Notebook PC
HP EliteBook 846 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP ZBook 14u G6 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP EliteBook 840r G4 Notebook PC
HP EliteBook 846r G4 Notebook PC
HP Pavilion Gaming
HP ZBook x2 G4 Detachable Workstation
OMEN X by HP 15 Laptop PC
HP 17g Laptop
HP Pavilion Gaming 15 Laptop
HP ZHAN 99 G2 Mobile Workstation
HP ENVY 795-0xxx Desktop
HP Pavilion Gaming 790-0xxx Desktop
HP Slim 290-a0xxx Desktop
HP EliteBook x360 1020 G2 Notebook PC
HP ENVY x360 15 Convertible
HP Elite Dragonfly
HP EliteBook Folio G1 Notebook PC
280 G3
290 G1
HP EliteBook 840 G5 Healthcare Edition Notebook PC
HP EliteBook 846 G5 Healthcare Edition Notebook PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 846 G6 Healthcare Edition Notebook PC
HP ProOne 400 G6 All-in-One PC
HP ProOne 440 G6 All-in-One PC
HP ProOne 66 Pro G6 All-in-One PC
HP ProDesk 600 G6 DM
HP EliteDesk 800 G6 DM
HP ProDesk 400 G6 DM
HP ProOne 600 G6 All-in-One PC
HP ProDesk 400 G7 Small Form Factor PC
HP ProDesk 600 G6 Small Form Factor PC
OMEN by HP 15 Laptop PC
HP Spectre Folio 13 Convertible
HP 240 G7 Notebook PC
HP 246 G7 Notebook PC
HP 245 G7 Notebook PC
HP 260 G3
HP Pavilion TP01-0xxx Desktop PC
HP ENVY TE01-0xxx Desktop
HP ENVY TE01-1xxx Desktop
HP Pavilion Gaming TG01-0xxx Desktop
HP Pavilion Gaming TG01-0xxx_TG01-1xxx_TG01-2xxx Desktop
HP Pavilion TP01-0xxx_TP01-1xxx_TP01-2xxx Desktop PC
HP 190-0xxx Desktop PC
OMEN by HP 880-1xx Desktop PC
OMEN by HP 880-5xx Desktop PC
HP 250 G6 Notebook PC
HP 256 G6 Notebook PC
HP 258 G6 Notebook PC
HP ENVY 13 Laptop
HP ENVY 15
HP Pavilion x360 15 Convertible
HP EliteBook 735 G6 Notebook PC
HP EliteBook 735 G5 Notebook PC
HP Pavilion 14 Laptop
HP Elite x2 1013 G3 Tablet
HP Elite x2 1012 G1 Advanced Keyboard
HP Elite x2 1012 G1 Tablet
HP Elite x2 1012 G1 with Travel Keyboard
HP 340 G4 Notebook PC
HP 346 G4 Notebook PC
HP 348 G4 Notebook PC
HP Elite x2 G4
HP Pavilion 13 Notebook PC
HP Pavilion 24-r0xx All-in-One PC
HP Pavilion 24-r1xx All-in-One PC
HP Pavilion 27-r0xx All-in-One PC
HP Pavilion 27-r1xx All-in-One PC
HP MP9 G4 Retail System
HP ProDesk 600 G4 MT
HP ProDesk 680 G4 MT
HP ProDesk 600 G4 SFF
HP ProOne 400 G4 AiO
HP ProOne 440 G4 AiO
HP EliteDesk 800 G4 DM
HP EliteOne 800 G4 GPU All-in-One
HP ProDesk 600 G4 DM
HP ProDesk 400 G4 DM
HP EliteOne 1000 G2 All-in-One
HP ProOne 600 G4 AiO
HP EliteOne 800 G4 All-in-One
HP ProDesk 400 G5 SFF
HP ProDesk 400 G5 MT
HP ProDesk 480 G5 MT
HP EliteDesk 800 G4 SFF
HP EliteDesk 800 G4 TWR
HP EliteDesk 880 G4 TWR
HP ProDesk 600 G5 MT
HP ProDesk 600 G5 SFF
HP EliteOne 800 G5 All-in-One
HP ProOne 400 G5 AiO
HP ProOne 440 G5 AiO
HP EliteDesk 800 G5 DM
HP ProDesk 600 G5 DM
HP ProDesk 400 G5 DM
HP ProOne 600 G5 AiO
HP ProDesk 400 G6 SFF
HP ProDesk 400 G6 MT
HP ProDesk 480 G6 MT
HP EliteDesk 800 G5 SFF
HP EliteDesk 800 G5 TWR
HP EliteDesk 880 G5 TWR
HP Z1 G5 Entry Tower
HP Pavilion 590-a0xxx Desktop PC
HP Pavilion 590-p0xxx Desktop PC
HP Pavilion 595-p0xxx Desktop PC
282 G4
288 G4
HP Pavilion Gaming 690-0xxx Desktop
285 G3
Pro A
HP 390-0xxx Desktop PC
HP Pavilion Gaming 16 Laptop
HP EliteBook x360 830 G6 Notebook PC
HP EliteBook x360 830 G7 Notebook PC
HP EliteBook x360 830 G5 Notebook PC
HP EliteBook Revolve 810 G3 G1
HP ProBook 455 G3 Notebook PC
HP ProBook 445 G7 Notebook PC
HP ProBook 455 G7 Notebook PC
HP ProBook 445R G6 Notebook PC
HP ProBook 455R G6 Notebook PC
HP ProBook 445 G6 Notebook PC
HP ProBook 455 G6 Notebook PC
HP 250 G7 Notebook PC
HP 256 G7 Notebook PC
HP 258 G7 Notebook PC
HP ProBook x360 435 G7 Notebook PC
HP All-in-One PC All-in-One
205 G3
HP Spectre x360 13 Convertible
HP ProBook 440 G6 Notebook PC
HP 245 G6 Notebook PC
HP ProBook 440 G5 Notebook PC
HP ProBook 440 G7 Notebook PC
HP ProBook 450 G7 Notebook PC
HP ProBook 430 G6 Notebook PC
HP ZHAN 66 Pro 13 G2 Notebook PC
HP ZHAN 66 Pro 14 G2 Notebook PC
HP ZHAN 66 Pro 15 G2 Notebook PC
HP ProBook 450 G6 Notebook PC
HP ProBook 440 G3 Notebook PC
HP ProBook 446 G3 Notebook PC
HP ProBook 430 G7 Notebook PC
HP ProBook 430 G3 Notebook PC
HP ProBook x360 440 G1 Notebook PC
HP EliteBook 820 G3 Notebook PC
HP EliteBook 828 G3 Notebook PC
HP 27-b2XX All-in-One
HP 34-b1xx All-in-One
HP ZHAN X 13 G2 Notebook PC
HP 340 G7 Notebook PC
HP 348 G7 Notebook PC
HP EliteBook 830 G5 Notebook PC
HP EliteBook 836 G5 Notebook PC
HP 470 G7 Notebook PC
HP ZHAN 66 Pro 14 G3 Notebook PC
HP ZHAN 66 Pro 15 G3 Notebook PC
HP EliteDesk 705 G4 MT
HP EliteDesk 705 G4 DM
HP EliteDesk 705 G4 SFF
HP EliteDesk 705 G5 SFF
HP EliteDesk 705 G5 DM
HP ProDesk 405 G4 SFF
HP ProDesk 405 G4 DM
HP Desktop Pro G2
HP 218 Pro G5 MT
HP Desktop Pro 300 G3
HP Desktop Pro G3
HP Desktop Pro G3 MT
HP ZHAN 66 Pro G1 R MT
HP Desktop Pro A 300 G3
HP Desktop Pro A G3
HP Desktop Pro A G3 MT
HP ZHAN 66 Pro A G1 R MT
HP ZHAN 66 Pro A 14 G3 Notebook PC
HP HP 200 G3 AIO AiO
HP ZBook 15v G5 Mobile Workstation
HP EliteBook 745 G6 Notebook PC
HP Pavilion Wave 600-axxx Desktop
HP Pavilion Wave 600-a3XX Desktop
HP Stream 11 Pro G5
OMEN by HP 875-0xxx Desktop PC
OMEN by HP 875-1xxx Desktop PC
OMEN by HP 873-xxxx Desktop PC
HP ProBook 645 G4 Notebook PC
HP ProBook 645 G2 Notebook PC
HP ProBook 655 G2 Notebook PC
HP EliteBook 745 G5 Notebook PC
HP EliteBook 755 G5 Notebook PC
OMEN X by HP 900-2xx Desktop PC
OMEN by HP 15.6 Laptop PC
HP ZBook 15 G3 Mobile Workstation
HP ZBook 15 G6 Mobile Workstation
280 G5
280 G5/282 G5/288 G5/290 G3
HP M01-F0xxx Desktop PC
HP M01-D0xxx Desktop PC
HP M01-D1xxx Desktop PC
HP N01-D0xxx Desktop PC
HP 255 G7 Notebook PC
HP EliteBook 1050 G1 Notebook PC
HP ZBook 17 G4 Mobile Workstation
HP ZBook 15 G4 Mobile Workstation
HP ZBook Studio G4 Mobile Workstation
HP ZBook Studio G5 Convertible Workstation
HP ZBook Studio G5 Mobile Workstation
HP ZBook Studio G3 Mobile Workstation
HP t740 Thin Client
HP t640 Thin Client
HP t638 Thin Client

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Windows 10 IoT Enterprise 2019 LTSC 64-bit

LANGUAGE(S): Global

ENHANCEMENTS:
- Provides an updated user interface.
- Provides additional features and add-ons.
- Provides improved personalized support.

PREREQUISITES:


HOW TO USE:
1. Download the file by clicking the Download or Obtain Software button and
saving the file to a folder on your hard drive (make a note of the folder where
the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.


Copyright (c) 2020 HP Development Company, L.P.