******************************************************************** Hewlett-Packard LaserJet 4200/4300 Series Printers Firmware Update/Download Release/Installation Notes ******************************************************************** Readme File Contents: I. Introduction --Purpose of this Readme File --What is included in a remote firmware upgrade? --Who needs this Firmware? --Determining the current level of firmware II. Improvements provided with this firmware revision --Improvements provided with previous firmware revisions III. Upgrade Instructions --Single Printer Upgrade --For Windows systems --Using ftp --For UNIX systems --For Macintosh systems --Using HP Web JetAdmin to upgrade the firmware to a single printer --Multiple Printer Upgrade --Using HP Web JetAdmin to upgrade the firmware to multiple printers --Printer messages during a normal upgrade process --Troubleshooting a firmware upgrade IV. Technical Assistance V. Legal Statements *************************** I. INTRODUCTION *************************** PURPOSE OF THIS README FILE This Readme file provides specific installation instructions and other information you should know before you perform a firmware upgrade for your LJ4200 or LJ4300 Series printer. Installation instructions are provided for Single or Multiple Printer Upgrades. This file provides specific installation and troubleshooting information. For additional information on the printer features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer. WHAT IS INCLUDED IN A REMOTE FIRMWARE UPGRADE? The LJ4200/4300 Remote Firmware Upgrade file available from the hp web site contains firmware for the printer. WHO NEEDS THIS FIRMWARE? This firmware also contains numerous other enhancements and fixes, described below in section II, that will be very valuable to you. It is strongly recommended that you take advantage of this release to upgrade your firmware to the latest version at this time. Hewlett Packard will be providing firmware upgrades for your LJ 4200/4300 printer and paper handling accessories throughout the life of the product. These will be available on the HP support web site, www.hp.com. In the future, be sure to check these locations to make sure you have the latest version of firmware for your product. DETERMINING THE CURRENT LEVEL OF FIRMWARE To determine the current level of firmware installed on the printer: 1. Go to the printer control panel. 2. Press the "Check" key to enter the menus. 3. Scroll down to "INFORMATION" and press the SELECT key. 4. Scroll down to "PRINT CONFIGURATION" and press SELECT to print the Configuration Page. 5. On the printed CONFIGURATION page look in the section marked "Device Information" for the "Firmware Date Code." The firmware date code will look something like this: 20021011 04.003.2 Original firmware release ************************************************************* II. IMPROVEMENTS PROVIDED WITH THIS FIRMWARE REVISION ************************************************************* You may see improvements for the issues listed below by updating your printer's firmware with revision "20050602 04.020.3" ·Resolved several conditions that could cause 49.4c02 or 49.4c06 errors when printing either PDF’s or Postscript documents ·Corrected some menu items that were not localized properly ·Added functionality to allow the end user to turn off the “Change Media” requests when opening then closing paper trays. ·Repaired the Job Held timeout function to work properly. ·Resolved the user-defined custom media type names from being truncated to 11 characters. ·Improved print speed output for some types of complex documents ·Corrected a situation where the page count would appear erratic ·Added “Intermediate” to the control panel lock set ·Fixed the reboot behavior for a firmware upgrade when the control panel is locked ·Resolved a printer lock up when printing batch jobs ·Corrected the Job Storage Limit feature on the control panel Previous Firmware Improvements: You may see improvements for the issues listed below by updating your printer's firmware with revision "20041007 04.019.1" ·Improved the Latin2 symbol set compatibility ·Improved compatibility with I/O filters ·Fixed user-defined custom paper type names being truncated at 11 characters ·Improved PostScript Emulation to reduce 49.xxxx error conditions ·Made improvements to HPGL rendering so that small thin lines would not appear when a “0” stroke weight is called. ·Fixed some Control Panel Menu messages to add clarity ·Fixed some localization in the Control Panel for Japanese and Polish languages ·Repaired a “memory stomp” condition that could cause a printing error ·Improved Postcode stability to reduce 49.xxxx errors ·Resolved a condition that when connecting an external JetDirect print server device would cause the printer and print jobs to “hang”. ·Added “True” Tray Exclusivity – When turned on the print job will only print from the tray that was explicitly chosen by the Printer Driver or other source. Also, when the paper tray runs empty and is refilled, there is no prompt on the control panel to change the paper types. ·Improved security for an installed Hard Drive so that read access no longer allows a PIN number to be visible for a stored print job. ·Made the Tray Exclusive function when the paper trays are set to “Any” ************************************ III. UPGRADE INSTRUCTIONS ************************************ NOTE: Please be aware that an upgrade in some circumstance may require approximately ten minutes to complete. UPGRADING THE NEW FIRMWARE TO A SINGLE PRINTER ------------------------------------------------- You can send an .RFU upgrade to a printer when in Ready state. The printer will wait for all I/O channels to become idle before cycling power. The elapsed time for an upgrade depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time will depend on a number of things including the speed of the host computer sending the upgrade and the I/O method (parallel or network). The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the .RFU job in the queue will be printed before the .RFU upgrade is processed. NOTE: The printer will automatically restart after processing the upgrade. FOR WINDOWS SYSTEMS: -------------------- If the printer is shared on the network, then the following command can be issued from a command prompt: copy /b [FILENAME] \\COMPUTERNAME\SHARENAME where [FILENAME] is the name of the .RFU file, is the name of the machine, from which the printer is being shared, and is the printer's share drive (do not type the angle brackets). If the printer is attached locally, then the .RFU file can be sent directly to the printer with a COPY command from a command prompt or DOS window: copy /b [FILENAME] Lptx where [FILENAME] is the name of the .RFU file and Lptx is the name of the appropriate printer port (such as LPT1). Setting the following on the printer's control panel may help if a timeout message is seen on the computer monitor during an upgrade: Change the timeout in the control panel a. Press the MENU key b. Scroll down to CONFIGURE DEVICE, press SELECT c. Scroll down to I/O, press SELECT d. With I/O TIMEOUT highlighted, press SELECT e. Enter 300 and press SELECT (this sets the timeout to 300 secs) The following can also be set on the computer to help address a timeout message that is seen on the computer monitor during an upgrade: From a command prompt or DOS window type the following command and press the enter key: Mode lpt1:,,p If the printer is attached to a parallel port other than LPT1, then substitute the proper LPT port number in the MODE command. Once this command has been set the file can then be copied to the printer with the above mentioned COPY command. For Novell Networks: -------------------- -Copy the upgrade firmware file to a known directory -Capture the Novell print queue -Copy the upgrade file to the captured queue Copying the upgrade firmware file to a known directory: 1. Find the file {current version of firmware you downloaded from the web} and copy it to the root of a local drive or to a directory close to the root. (i.e. c:\firmware) 2. Make note of the directory for future use and confirm file is there. Capturing the Novell print queue (BPJ02357): 1. Go to a DOS prompt. 2. Type ENDCAP L=1 (With later Novell clients, the command is CAPTURE /ENDCAP L=1. 3. Press Enter 4. The message "Device LPT1 is set to local mode" should appear. 5. Type Capture L=1 Q=[Queue name] NFF NB NT TI=10 6. Press Enter 7. If you wish to test communication, type dir>lpt1. If the directory prints, the queue has been successfully captured. Copy the upgrade file to the captured queue: 1. Go to DOS prompt 2. Navigate to the directory where the upgrade file is saved 3. Type COPY /b {Filename} lpt1: 4. The message "1 File copied" should appear and the printer should indicate the firmware file is being processed. USING FTP: ---------- Remote firmware update using FTP on a direct network connection If your HP LaserJet product uses a direct network connection, you can use file transfer protocol (FTP) to update your HP LaserJet firmware. Complete the following steps: 1. Take note of the TCP/IP address on the EIO X JetDirect page (this is the second page of the Configuration Page printout). To print the configuration page see the section above labeled "I. INTRODUCTION" 2. Open a DOS command window on your computer. 3. Type FTP [IP PRINTER ADDRESS] (for example,if the IP address is 192.168.0.90, type FTP 192.168.0.90). 4. Press ENTER twice on the keyboard. 5. When prompted for user name and password,press ENTER for each. 6. Type "BIN" at the >prompt. 7. Press ENTER. 8. Type:put where is the location where the .RFU file was downloaded from the Web. (For example, type: PUT C:\LJ4200\lj4200FW.RFU) and then press ENTER. 9. Once the download process begins and the firmware is updated on the printer you can type "BYE" at the command prompt and then press ENTER to exit the FTP session. FOR UNIX SYSTEMS: ----------------- Any method that delivers the .RFU file to the printer will work, including: $ cp /home/yourmachine/FILENAME /dev/parallel where /home/yourmachine/FILENAME contains the .RFU file. FOR MACINTOSH SYSTEMS: ---------------------- 1. The first step in upgrading the LaserJet 4200/4300 firmware is making sure you have the tools and files necessary for the update. You will need the HP LaserJet Utility and the xxxxxx.rfu file that you downloaded with this readme. The rfu file is the actual firmware file for the LaserJet. The HP LaserJet Utility is found on the software CD-ROM that was shipped in-box with your printer. If you do not have the software CD-ROM, you can obtain the HP LaserJet Utility by going to www.hp.com on the world wide web and downloading the latest installer for your LaserJet printer. Once you have the firmware file and the HP LaserJet Utility you are ready to begin the upgrade process. 2. Launch the LaserJet Utility. (Attention Mac OS X users: The HP LaserJet Utility is a Classic only application. You must have a version of Mac OS 9 installed to use as the Classic environment in order to launch the HP LaserJet Utility.) 3. Click on the Select Printer button and locate the printer you would like to upgrade on the network. 4. Once the printer is located select it on the right hand side of the dialog and click OK. You will be presented with an information screen for your printer with some options on the left. 5. Select the button on the left side of the Utility that says "Files". 6. You will get a dialog that allows you to select a file to be downloaded to the printer. Click on the Select File button and locate the xxxxxxxx.rfu file on your hard disk. 7. Highlight the file by clicking on it and then click the "Select" button. The Files dialog should then update by listing the file you have selected in the "File to download" section. 8. Click on the "Download" button. The Utility will then start downloading the file to the printer. A progress bar across the bottom will keep you updated on how much of the file has been downloaded. While the file is downloading, the printer will display a message stating "Receiving Upgrade". 9. Once the file is completely downloaded to the printer the display on the LaserJet will show the message "Performing Upgrade". 10. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed. USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO A SINGLE PRINTER ------------------------------------------------------------------ This procedure requires that Web JetAdmin v. 6.5 or later is installed. The following steps will upgrade a single printer through HP Web JetAdmin after downloading the .RFU file from the HP Web site. 1. Start HP Web JetAdmin. 2. Enter the IP address or IP hostname of the printer in the Quick Device Find field, and then click Go. The printer's Status window appears. 3. Click the right arrow on the toolbar to display the Update button. 4. Click Update. 5. When prompted for the type of update to perform, select Update Printers and click Continue. 6. Under Upload new firmware image, click Browse to locate the .RFU file you downloaded from the http://www.hp.com Web site. 7. Click Upload to move the .RFU file from your hard drive to the HP Web JetAdmin server. 8. Refresh the browser. 9. Select the .RFU file from the Select new firmware version: drop-down menu. 10. Click Update Firmware. HP Web JetAdmin sends the selected .RFU file to the printer. MULTIPLE PRINTER UPGRADE ------------------------- NOTE: Please be aware that an upgrade in some circumstances may require approximately ten minutes to complete. USING HP WEB JETADMIN TO UPGRADE THE FIRMWARE TO MULTIPLE PRINTERS ------------------------------------------------------------------- This procedure requires that Web JetAdmin v. 6.1 or later is installed. The following steps will upgrade a single printer or multiple printers through HP Web JetAdmin after downloading the .RFU file from the HP Web site. 1. Start HP Web JetAdmin. 2. Create a device group. A simple way to do this is to: a. Select Devices from the 1. Choose: drop-down menu. b. Select Device Model from the Filter: drop-down menu. c. Type 4200 OR 4300 in the 3. Criteria (Optional): field. d. Click Go. 3. In the Device List, select the printers you want to include in the group and click Create Group. 4. When prompted, type a name for the new device group and click OK. 5. Click Update. 6. When prompted for the type of update to perform, select Update Printers and click Continue. 7. From the list of HP Devices, select the printers to be upgraded or click Select All. 8. Click Update to install the new printer firmware. PRINTER MESSAGES DURING A NORMAL UPGRADE PROCESS ------------------------------------------------- The printer displays three messages during a normal upgrade process: Printer message Explanation -------------------------------------------------------------------- RECEIVING UPGRADE Displayed from the time the printer recognizes the beginning of an .RFU upgrade until the time the printer has verified the validity and integrity of the .RFU upgrade. PERFORMING UPGRADE Displayed while the printer is actually reprogramming the DIMM with the .RFU upgrade. NOTE: To verify that the firmware upgrade succeeded, print a Configuration page from the printer's control panel and verify the firmware datecode shown on the Configuration page is the same as the datecode of the .RFU file you downloaded. TROUBLESHOOTING A FIRMWARE UPGRADE ----------------------------------- The following table lists causes and results for possible interruptions to the firmware upgrade. CAUSE RESULT ---------------------------------------------------------------- Job cancelled from printer No upgrade has occurred. control panel Resend upgrade. Break in I/O stream during send No upgrade has occurred. (for example, parallel Resend upgrade. cable removed) Power cycle during RECEIVING No upgrade has occurred. UPGRADE Resend upgrade. Power cycle during UPGRADING Resend upgrade. PRINTER Power cycle during Upgrade completed. WAIT FOR PRINTER TO REINITIALIZE Print jobs sent to the printer while an upgrade is in process will not interrupt the upgrade. The following table lists possible reasons for the failure of a Remote Firmware Upgrade and the corrective action to take for each situation. ------------------------------------------------------------------ REASON FOR FIRMWARE CORRECTIVE ACTION UPGRADE FAILURE ---------------------- -------------------------------- .RFU file corrupted The printer will recognize that the file is corrupted and will reject the upgrade. Download the image again from the http://www.hp.com Web site and send the new file to the printer. Wrong printer model The printer will recognize the model in .RFU file mismatch and will reject the upgrade. Download the correct image from the http://www.hp.com Web site and send it to the printer. Upgrade interrupted See previous table. *********************************** IV. TECHNICAL ASSISTANCE *********************************** Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer. CUSTOMER SUPPORT See your printer's user guide or call your local authorized HP dealer. INTERNET An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice. * URL for HP LaserJet 4200/4300 Series Support: http://www.hp.com/support/lj4200/4300. * URL for Software and Support: http://www.hp.com/go/support * URL for Access HP: http://www.hp.com * FTP address: ftp.hp.com Login: anonymous Password: your Internet email address HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers, other online services, fax services, and other online support. *************************** V. LEGAL STATEMENTS *************************** TRADEMARK NOTICES MS-DOS, Windows, Windows 2000, XP, Excel 2000 and Microsoft Office are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. PostScript is a registered trademark of Adobe Systems Incorporated. Quark and QuarkXpress are trademarks of Quark Inc. Mac, Macintosh are registered trademarks of Apple Computer, Inc.,